I understand there are so many things going on.. I'm sorry about how everything turned out. This wasn’t how we envisioned things to play out when we decided to hold this concert. We’ll make sure stuff like this won’t happen again in the future.
What an unpleasant moment for everyone,
What has been done can’t be undone at this point
Will try and resolve issues as soon as possible
This is suppose to be meaningful & fun
The priority is for our audience to have a good experience
Nothing matters other than that.