I think it goes "a chain is only as strong as its weakest link." Everyone (yes, everyone) impacts the customer experience. Shoutout @zappos https://t.co/6R0qYbHnVx
"How can our dog go out for breakfast on this one? - Great perspective on creativity and service excellence. #CustomerExperience#DogsRule https://t.co/bWbdGOhnKA
Less than 1 hour until @iangjacobs & @Sparkcentral rap about digital #messaging. Join us at 1pm EST. https://t.co/87b0xl9xDX https://t.co/sxrL52nOAp