@Delta now, 2 hours after we were supposed to have taken off, we are told we cannot board the plane because it is "too cold." Please help me understand how a plane that was supposed to have left 2 hours ago hasn't had time to heat up by now.
@Delta Delay #3, Been told for past hour that plane is @ hangar & they don't know why it's not @ gate. If I pay hundreds of dollars for a service to fly from point a to point b at a specific time, and you do not provide the service that was sold, should I not be compensated??