What is the deal with big businesses putting people on hold forever. A few weeks ago Lowe’s was about 50 minutes and now @metronet is over an hour when the first customer service person told me it would be 5-10 minutes. Shameful.
An update it is 9pm no show called store and they have no idea. Now don’t know when it will be delivered. Way to go @Lowes. Spirit the contract delivery closes at 8, the mgr tells me. I said that’s why I called you at 730 so you would have time but no one answered your phone.
@lowes I bought a package deal from you totaling over $3000. Delivery was to be today. I was told by store they would move current frig. Delivery declined to move the frig. Called Manager and she did well in trying to resolve. Told would be delivered by 8. Haven’t heard anything.
I called the store at 730 to give manager time to contact them. The phone literally rang until 748 when customer service put me on hold for mgr, got on phone at 757. Manager is trying but customer service is not good. Stop contracting out and do deliveries to save trouble @Lowes
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