laddington

[laddington @laddington]

@Emily1203Hare @HeyBroadband At long last. 7hr20 outage. @HeyBroadband, do you honestly think 2 emails sent to your customers during that time is a reasonable level of customer service?

[laddington @laddington]

@Emily1203Hare @HeyBroadband They’ve now updated the status page to say it��s now 10pm target. Im not holding much hope. It’s not asking much for someone, anyone, to be keeping customers informed. Overall response today has been appalling

[laddington @laddington]

@Beyond_Creation @timinit @HeyBroadband Same as well. Also, throughout the day I've noticed regular 30-60 second outages.

Just feels to me like the overall network isn't anywhere near robust enough.

Their T&Cs set out they aim to be a 'competent provider of the services you’ve purchased'.

Very far below that bar.

[laddington @laddington]

@TinyCraftyFox @HeyBroadband They are saying 8pm on the status page.

[laddington @laddington]

@HeyBroadband are you able to provide a summary of why your service is so unreliable and what’s planned to resolve it please?
At least once a week, if not more, the service goes down. I’ve been with multiple ISPs over the years and never had such poor reliability.

[laddington @laddington]

@robthor Thank you, mystery solved! 👍

Fantastic book, really enjoyed it.

[laddington @laddington]

Hi @robthor, reading through Marlow Murder Club at the moment and it's brilliant (live just up the road in Penn, so love the location). One thing that's bugging me though, where is Ferry Lane!?

[laddington @laddington]

(I appreciate being asked for guidance on Marlow's geography is probably not what you had in mind when you wrote the book). Thanks again for writing such a fun book - please write more!

[laddington @laddington]

Thought I knew Marlow reasonably well, but can't figure out where this is - seems from the book that it's just off the High Street, but I can't find it on Google Maps. 🥴