Hi @RideACTAlerts! The L bus #1524 at 5:45 PM from SF — I understand a stop may occasionally require courtesy, but the courtesy is to stop before or after the designated stop, not at the very end of the Hilltop Transit Center so the driver can smoke a cigarette.
All we want, after going through the procedures of repairing the reflex controller and receiving a still damaged/defected controller after purchasing brand new…. is a refund. Not another damaging repair job. I’m looking forward to a response from you. @ScufGaming
@ScufGaming Scuf
Recently we purchased a new reflex in October and with the custom configurations it came out to $350. We received the control damaged in in October. The recipient of the controller is disabled and wheel chair bound (@Heavyhawaiian)
we purchased with confidence but did not expect to be treated as such. Now I’m suspecting this company does not care about its customers and only about one thing.
But no, they ignored our return request and want us to send the controller in for more repairs. According to majority of social media this company is highly praised and our first purchase from this company (even though almost $400)
For the amount of money we spent and service we’ve now come to experienced you would think they would understand and be willing to accept a return request…. given the circumstance and service we’ve received thus far.
We waited until January 23rd to receive the repair, only to have received the controller back in worst condition then we initially received it (the corner is protruding even more and there’s glue all over the controller). At this point we just want a refund.
He stopped using it short after. I decided the controller is to expensive and he should return it. Well the short return window was already up, but there’s “great warranty” so we decided to have it repaired in November.
and used the last of his money to purchase this controller. Being so excited when he first received the controller he even told me it was damaged but he thought he could get over it. The corner of the controller sticks out poking him in the hand as he games.
@UPS what good is an agent when i have to wait for a usps supervisor to call, while my package is on route to its sender, I doubt I’ll receive a call. Unbelievable!
@UPS Please explain to me why my package is being sent back and deemed unavailable to pick at the access point because I didnt pick my package up within 7 day when actually my package was directed to the access point today, I have proof of delivery.