LA for 365 Support

Create omnichannel customer experiences on Microsoft Dynamics 365 with personalized in-app support via chat, co-browse, document share and more.

[LA for 365 Support @lafor365support]

[status] Resolved: Following a restart of the underlying services, we are no longer observing any of the reported issues with the platform.
Incident Resolved https://t.co/u9y2PHYkSF

[LA for 365 Support @lafor365support]

[status] Investigating: Our third-party service provider is experiencing technical issues with logging in. Users may be unable to sign in or get kicked out of the Conversational Cloud and in the Live Assist Chat Widget. We will provid… https://t.co/UhhNNElelR

[LA for 365 Support @lafor365support]

[status] Investigating: We are continuing to investigate this issue. https://t.co/RumAyCt9bP

[LA for 365 Support @lafor365support]

[status] Scheduled (Jul 28, 2024, 05:00 UTC): Our partner is performing a scheduled upgrade to enhance the Analytics Builder reliability and performance. The upgrade is in the platform's backend and will not modify its functionality o… https://t.co/dLN1KRLWqD

[LA for 365 Support @lafor365support]

[status] Resolved: Following the corrective actions taken by our Engineering team, we observed a full recovery. If users are still facing issues, we recommend clearing the cache and cookies. If third-party bots are in use, we recommen… https://t.co/quqox6wet4

[LA for 365 Support @lafor365support]

[status] Investigating: We are experiencing technical issues with login. Users may be unable to sign in or get kicked out of the Conversational Cloud. Our engineering teams are working to resolve the detected issue. https://t.co/9TtsMkZaRX

[LA for 365 Support @lafor365support]

[status] Monitoring: The fix has been implemented, pending full system recovery . We have taken actions to remedy the experienced issues, and are currently seeing significant improvements with overall performance and system health. Cu… https://t.co/a6lBpnlUu3

[LA for 365 Support @lafor365support]

[status] Resolved: Our engineering team's measures to mitigate the issue were successful, and the timestamp of the mitigation action is 01:44 PM ET. If you experience any further issues, please contact us at [email protected]… https://t.co/5EI3pyI4qW

[LA for 365 Support @lafor365support]

[status] Investigating: We are experiencing issues with the Conversational Cloud platform. Agents may experience latency within the Agent Workspace for Messaging, widgets failing to load, and an error message stating, "Please wait whi… https://t.co/QPF8wBLQgU

[LA for 365 Support @lafor365support]

[status] Investigating: We are continuing to investigate this issue. https://t.co/kQEk2KGu6T

[LA for 365 Support @lafor365support]

[status] Completed: The scheduled maintenance has been completed. https://t.co/lVKZ6u0yF0

[LA for 365 Support @lafor365support]

[status] Scheduled (Jun 23, 2024, 05:00 UTC): Our partner is performing a scheduled upgrade to enhance the Analytics Builder reliability and performance. The upgrade is in the platform's backend and will not modify its functionality o… https://t.co/GQ0BrrDTvi

[LA for 365 Support @lafor365support]

[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/Kih2AaXIOx

[LA for 365 Support @lafor365support]

[status] Resolved: All of our systems and services remain fully operational. In case you encounter any issues, please contact Live Assist Technical Support at [email protected] https://t.co/77pT8P2SRk

[LA for 365 Support @lafor365support]

[status] Investigating: We have received reports that some are experiencing issues with the Admin Portal. Users may be unable to log in. Our engineering teams are engaged, and an investigation is underway. If you experience such issue… https://t.co/yNN52W7mdq

[LA for 365 Support @lafor365support]

[status] Monitoring: The fix for this has now been applied to the EMEA region, which completes all regions. We are monitoring to make sure it is working as expected. If you are still experiencing any issues, please contact Live Assis… https://t.co/ZaFCaNmAiK