@agoda Sent. The complete case history and exact figures for both bookings (IDs: 2024846161 & 2047727080) are in the email. Make sure a senior manager reviews the entire thread instead of sending another automated template. Expecting a resolution ASAP. @agoda
(1/2) Peak accountability from @agoda, confirmed booking cancelled at the last-minute (ID: 2024846161), spent hours rebooking a smaller place at a much higher price (ID: 2047727080), and support promises to cover the difference, only to shortchange the amount and ghost my emails.
@agoda@agoda cancels (ID: 2024846161), I'm forced to rebook at a higher rate (ID: 2047727080), and every single email gets a boilerplate reply resetting the whole issue. I am not retelling the story to a 5th agent. Get a manager on this!
@BlueDartCares Could you please assist with understanding how my shipment, which is already “Out for Delivery”, has now been marked “Prohibited Area – Entry Restricted” at the delivery centre? AWB - 88520587260
Hey @zomatocare, how difficult is it to verify a wrong order when the attached image clearly isn’t an Aloo Onion Paratha, Butter Chiplet or Raita?
Even the restaurant admitted it was their mistake on call, but your support is still “unable to verify” it. Fascinating.