ronak agarwal

United we stand divided we fall

[ronak agarwal @lalachacha0715]

Its 24hrs now
No response

[ronak agarwal @lalachacha0715]

Subject: URGENT: Severe Safety Hazard ⁃ Broken Chassis on Tata Harrier - No Response Received

Dear Tata Motors Customer Care Team,

I am writing to raise a critical safety issue and register a formal complaint regarding my vehicle, a Tata Harrier which is currently at an islolated place from morning 9:40am and from morning RSA did not arrive. Me and my family waited for long 10 hours at the location which is 250km far away from my hometown. When your road assistance did not arrive after a long wait of 10 hours we booked a cab which helped me to return home with leaving my 28lakhs rupees car at an unkown location which is very much islolated.

So let me brief what i examined in the car ,the chassis of my vehicle broke snapped, which poses a severe safety hazard and points to a maior structural flaw/manufacturing defect. I have already attempted to reach out to your support team and local dealership, but I have received no response or assistance so far.

Vehicle & Owner Details:
• Vehicle Model: Tata Harrier
• Registration Number: 25Bxx459H
• Chassis Number: MAT63xxx4SWH23505
• Owner Name: PULKIT GOEL

Associated Dealership: Lankeshwari motors, sambalpur.

Driving a vehicle with a compromised chassis is extremely dangerous and life-threatening. Given the severe nature of this issue and the lack of response from your end, I request an immediate escalation and resolution, including:

•Car to be picked up by RSA immediately.
• An urgent inspection of the vehicle by a senior technical representative.
• Immediate arrangements for repair or replacement under warranty manufacturing defect liability.
• Provision of a loaner car while the issue is being investigated and resolved.

Please treat this email with utmost urgency If I do not receive a prompt and concrete resolution within monday as becuase i m waiting from morning 9:40am but no response yet, I wil be forced to escalate this matter to the Consumer Disputes Redressal Commissior and legal authorities
Looking forward to an urgent response.

Sincerely,

@TataMotors

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