@startupstella Hi,
I'm Lambert a customer Success professional with experience setting up and implementing CRM tools for different organizations.
Let's talk
This is the worst internet provider thus far.. I canโt use my internet for over a week, u assigned a technician to come check. will it take them 1 week to fix the damn issue?
So unreliable
@FOBroadband Lekki, You guys have been so unreliable lately. itโs been 7days and iโve not been able to use the internet, getting same automated responses
you guys need to give a proper timeline for a fix
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Dear Customer Success Manager,
The role is about team effort , collaborating with other teams/ departments to help customers achieve their desired outcomes and success.
It is not a role for giving orders within and outside the organization but rather working together.
Had an interesting conversation with a founder in the food space today. It turns out Chicken Republic is closing locations temporarily because there is high demand but not enough chicken supply. You canโt have Chicken Republic without chicken.
Nigeria is an interesting place.
Customer experience should be important for founders from day 1.
Strong customer experience drives loyalty, reputation, competitive edge, employee engagement, & revenue.