@SaudiAirlines Iโm raising a serious issue about a booking (Ref: VYV36L) for my elderly mother. She was scheduled to travel from LAXโJEDโHYD on Sep 20, 2025. Without any notification, her return flight was rerouted to:
LAXโNYCโJEDโHYD โ including an 11-hour layover in Jeddah.
@saudiairlines To summarize:
No notification of reroute
Unreasonable and exhausting new itinerary
Original route still sold despite plans to cancel
Partial refund insufficient
Alternative offers unusable
Multiple emails and calls with no fair resolution
@saudiairlines I understand changes happen and requested a comparable flight matching the original itinerary (LAXโJEDโHYD) but this was not honored or offered
@saudiairlines The alternative offered โ a flight just from LAX to NYC โ is not a valid solution. Sending my elderly mother across the country just to catch an international flight with an 11-hour layover is unreasonable.
@saudiairlines The partial refund offered is based on an unused segment of a round-trip ticket. However, round-trip fares are bundled for value, so this refund doesnโt cover the cost of rebooking a one-way flight.
@saudiairlines Customer service confirmed plans to cancel or reroute flights, yet the route remained available for booking. This feels deceptive and unethical โ selling flights Saudia knew it wouldnโt operate.
@saudiairlines Even more concerning, Saudia was still selling the original LAXโJEDโHYD route on their website for the same date and future dates when I called customer support and suggested I put a complaint on the website
This means tickets were sold for a flight that may not operate.
@saudiairlines This involuntary reroute adds:
A long domestic flight from LAX to NYC
An 11-hour layover in Jeddah
Excessive travel time and stress
For an elderly passenger, this is unreasonable and unsafe
@saudiairlines We received no email, phone call, or SMS notifying us of this change. I only found out when I logged into the booking online. This lack of communication is unacceptable, especially given her age and health.