Lara Johnson

[Lara Johnson @LaraJohnson85]

Thanks also to @SPBeale for sharing and supporting our tweets

[Lara Johnson @LaraJohnson85]

Massive thank you to @UKtraveljourno for your help and advice in trying to speak with @TravelRepublic who have now contacted us and resolved our issue. To their credit once we were able to speak to @TravelRepublic they were great.

[Lara Johnson @LaraJohnson85]

@TravelRepublic I have just had a cancellation email from you regarding our transfer - what is going on? We are still waiting to hear from you regarding a credit note or amendment to our booking? What does this mean??? @UKtraveljourno

[Lara Johnson @LaraJohnson85]

@TravelRepublic @UKtraveljourno still hoping for an answer 🤞🤞🤞

[Lara Johnson @LaraJohnson85]

@TravelRepublic We appreciate you are inundated with requests but we urgently need to speak with you about our trip on 28/7 as half our party cant travel. We have been trying to discuss options since 3/7. We have been given the impression you are going to speak to us today??

[Lara Johnson @LaraJohnson85]

A huge thanks to Linsey @UKtraveljourno for all your support and advice. @TravelRepublic we looo forward to hearing from you today

[Lara Johnson @LaraJohnson85]

@BorisJohnson as our local MP do you think the way @TravelRepublic are treating us is acceptable? After weeks of being ignored I drove over an hour to their offices with my baby in desperation for someone to speak to me. Still heard nothing from them.

[Lara Johnson @LaraJohnson85]

@TravelRepublic totally exhausted of options to try and get you to answer my baby & I have just driven an hour to your offices to try and speak to someone about our holiday due to go on Tues. What more do I need to do to be able to speak to someone?

[Lara Johnson @LaraJohnson85]

@TravelRepublic so nearly 1000 people have seen my previous tweet where I am outside your offices but no one from your office appears to have acknowledged it?

[Lara Johnson @LaraJohnson85]

@TravelRepublic please can someone come back to me please with what we need to do to claim a refund / credit note when our holiday is scheduled 28/7. No one has contacted me despite promises they would

[Lara Johnson @LaraJohnson85]

@TravelRepublic I have chased for a reply using your CSR system, sent you DMs and tweeted you several times. We need to claim a credit note or change the dates of our holiday urgently as it’s now only 4 days (2 working days) until we travel. What do we need to do????

[Lara Johnson @LaraJohnson85]

@TravelRepublic I have chased for a reply using your CSR system and sent you a DM. We need to claim a credit note or change the dates of our holiday urgently as it’s now only 4 days (2 working days) until we travel. What do we need to do????

[Lara Johnson @LaraJohnson85]

@TravelRepublic are you going to come back to me before we are supposed to travel in the next 5 days? I replied to your CSR re COVID within 90 mins on 3/7 so it’s now been 20 days waiting for a reply...

[Lara Johnson @LaraJohnson85]

@SimonCalder I have sent you a DM with our travel problem. Please would you have a look at this and let me have your advice as I am at a loss as to what I should do next

[Lara Johnson @LaraJohnson85]

@TravelRepublic @duncancraig_ It’s been 20 days since our reply to your CSR advising half our party cannot legally travel and asking for options but you have still not contacted us. We are now only 5 days away from our departure date. What are we supposed to do?

[Lara Johnson @LaraJohnson85]

@TravelRepublic @duncancraig_ It’s now 13 days since I replied to your customer service request about our holiday due to depart in just a weeks time but received nothing in reply. Please can someone contact me

[Lara Johnson @LaraJohnson85]

@TravelRepublic it now only 5 days until we are supposed to travel and we are still waiting to hear back from you since we replied to your CSR on 3/7. Please can someone contact me so we know where we stand

[Lara Johnson @LaraJohnson85]

@TravelRepublic we are due to fly in 7 days but have had no response to our reply to the CSR you raised on 3rd July advising we can’t legally travel. When will we hear from you?