Larchmont Digital

Larchmont Digital is a boutique digital marketing agency based in Los Angeles and San Francisco, specializing in website management, development & design.

[Larchmont Digital @larchmontDGL]

Latest website: https://t.co/vLNwWKdQGC #webdesign #wordpress #politicalwebsite #campaign #fundraising #websites

[Larchmont Digital @larchmontDGL]

@Namecheap (continued) appreciate the fact that you were responsive here on Twitter, I think that helped a lot. Thanks again!

[Larchmont Digital @larchmontDGL]

@Namecheap Ok, thanks for your help. Looks like we're back up and running. This felt unnecessarily complicated and messy, but I (continued)

[Larchmont Digital @larchmontDGL]

@Namecheap And what's the ETA for their solution to the problem? thanks.

[Larchmont Digital @larchmontDGL]

@Namecheap Ok, thanks. Can she pls receive a response via email from Risk Management letting her know they received it & are reviewing it?

[Larchmont Digital @larchmontDGL]

@Namecheap Ok thank you, so that's the new ticket number?

[Larchmont Digital @larchmontDGL]

@Namecheap She sent it with subject line: Ticket # [LBl-701-91481]

[Larchmont Digital @larchmontDGL]

@Namecheap Ok, she just sent it. She CCed me. I see it.

[Larchmont Digital @larchmontDGL]

@Namecheap Is this the correct subject line for her ticket? [#LBI-701-91481]: renewal of domain and account update information

[Larchmont Digital @larchmontDGL]

@Namecheap I am on live chat right now, I will have you re-send everything right now and will confirm once it is sent.

[Larchmont Digital @larchmontDGL]

@Namecheap She has sent email after email trying to get a response, & there's nothing. NameCheap is charging her still, tho, for hosting...

[Larchmont Digital @larchmontDGL]

@Namecheap I would like to get a phone number to risk management so that she can handle this directly with them. This is absolutely insane.

[Larchmont Digital @larchmontDGL]

@Namecheap When you say "a reply to the ticket," do you mean an email to [email protected]?

[Larchmont Digital @larchmontDGL]

@Namecheap She said she sent in materials on Thursday & 2 follow-up emails with NO response. What are we supposed to do if no one responds?!

[Larchmont Digital @larchmontDGL]

@Namecheap Hi, my client said she responded w/requested info on Thursday and has yet to hear back! Can u pls check status? LBI-701-91481

[Larchmont Digital @larchmontDGL]

@Namecheap Hi, ticket number is: LBI-701-91481 - If this could pls be escalated, that would be great bc it is affecting their business!

[Larchmont Digital @larchmontDGL]

@Namecheap I will ask my client for the ticket # and get back to you.

[Larchmont Digital @larchmontDGL]

@Namecheap If you have a LOT of people reading those emails, then shouldn't SOMEONE be responding?!

[Larchmont Digital @larchmontDGL]

@Namecheap My clients need help immediately! But Kate at [email protected] is not responding to them! Pls help!

[Larchmont Digital @larchmontDGL]

#SiteLaunch for https://t.co/cEIv8HJ0EN | Caroline McCaskey is a world-renown musical saw player. | Need a website? https://t.co/ngbVVjFr0M