Larry Light

CEO, Arcature, brand management consulting

[Larry Light @larry6121]

Test

[Larry Light @larry6121]

"Nearly 200,000 text messages were sent every second in 2010" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"40% of US consumers agree Technology has made us feel more isolated" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Top risks: income disparity, fiscal imbalance, greenhouse gas, water, aging population" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"It takes 12 positive experiences to make up for one unresolved negative experience" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"It's 6-7 times more expensive to acquire new customers than it is to keep a current one" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Gen Y will form 75% of the workforce by 2025" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"70% of customers believe SMBs are more concerned about my needs than larger companies" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Globally, more people trust regular employees to tell the truth than CEOs (50% vs. 43%)" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"80% of big companies described themselves as delivering “superior” service" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Only 37% of US companies earned a customer experience index rating of excellent or good" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Only 34% of employees have a high level of trust in their management" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Only 15% of Americans trust business leaders to tell the truth" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"26% more consumers mention 'purpose’ as an important purchase trigger (vs. 2008)" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Millennials believe other people care more about their shopping experiences than co's" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Millennials trust strangers over family and friends" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts

[Larry Light @larry6121]

"Sales of connected home systems will increase from nearly $2 to $4 billion in 5 years" #FutureofBiz http://t.co/WmIpFjjWBa #SAP99Facts