right before I have to escalate to ABTA. I have been a loyal customer for many years but as it currently stands will never book with you again. A terrible customer experience.
@Eurocamp_UK ridiculous situation at le domaine du clarys. Drive 8 hours across France to our long awaited summer holiday only to find we have been allocated the entry level accommodation - we booked the premium with ac. Site full so no alternative available and customer service
have only essentially offered to refund the difference between the two accommodations. How is this possibly fair? If I cancel my trip on the day of the holiday I lose 100% of the cost, if you fail to honour the holiday I paid for you only offer to cover 50%. Please put this
Due to leave for holiday at 2pm and waiting on our son’s passport to be delivered by @DXdelivery despite multiple calls from 8am they cant tell us the passports whereabouts only that it will be delivered by 6pm please someone at DX go the extra mile and save this familys holiday!