Kusum Lata

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
Please resolve this urgently, or I will escalate the matter through the appropriate consumer and regulatory channels.

[Kusum Lata @lata32195]

@YESBANK I am extremely disappointed and frustrated with the way my unauthorized transaction complaint is being handled. A ₹2,200 transaction involving a recipient UPI handle associated with the YES BANK/super.money ecosystem was made without my authorization.

[Kusum Lata @lata32195]

@YESBANK YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
I have already filed a Cyber Crime complaint regarding this unauthorized ₹2,200 transaction, yet my case is still unresolved.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
enough of generic replies and delays. You are neither properly responding nor providing any clear update or resolution on my case.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
If this matter is not resolved promptly, I will escalate it to the Consumer Commission and the appropriate RBI grievance mechanism against the concerned banks.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
This entire process is causing me severe mental stress. No customer should be forced to run between two banks for the same ₹2,200 without a clear resolution.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
I am repeatedly forced to explain the same issue and chase both banks instead of receiving a final resolution.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
Despite repeated follow-ups through calls, emails and X, my complaint remains unresolved.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
I am still not being given a clear explanation, proper resolution, or even a definite timeline for recovery.

[Kusum Lata @lata32195]

@YESBANK @getsupermoney @KotakBankLtd @KotakCares YES BANK: @YESBANK
https://t.co/dyZiZIiESX: @getsupermoney
Kotak Bank: @KotakBankLtd
Kotak customer support: @KotakCares
I have now been informed that a payback/reversal request was raised, after which ₹2,200 was credited to my account and then debited again.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
Stop creating unnecessary new queries and stop sending generic replies.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney My condition has become extremely stressful because this ₹2,200 unauthorized transaction case is still unresolved. The amount was first debited, then credited back, then placed under lien/hold.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney i need all concerned parties to take responsibility, coordinate with each other and provide one clear explanation for every credit, debit and hold entry.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
How much more is a customer expected to tolerate? I am being forced to run from one platform and team to another for the same ₹2,200, and this entire process is causing me severe mental stress and harassment.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
I have explained the same issue multiple times and have repeatedly followed up through calls, emails and X, but my case is still unresolved.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
Your team keeps calling me repeatedly, putting calls on hold, and creating new queries instead of actually resolving my original complaint.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
I have been using the same Kotak Bank account for approximately 6–7 years, yet the bank is unable to properly resolve even one genuine unauthorized transaction case.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney @KotakBankLtd @KotakCares @PhonePeSupport @YESBANK @supermoney
And now it has been debited again. I am repeatedly seeing changes in my account, but nobody is giving me a clear explanation or final resolution.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @kotakBankLtd @kotakCares
I now expect a clear explanation and prompt resolution, not another generic response or unnecessary delay.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares My disputed ₹2,200 amount has been credited back, but the entire amount is now showing as “Lien Marked” and is still not available for me to use. Please explain why my money is blocked and when it will be released.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @KotakBankLtd @kotakCares
Please contact me and provide a clear update instead of delaying the resolution further. My UPI dispute reference is 47576599. I have already followed up multiple times.

[Kusum Lata @lata32195]

@KotakBankLtd @KotakCares @KotakBankLtd @KotakCares Also, your team informed me on X that they were unable to reach me on my registered mobile number. My registered mobile number is now reachable, and I am available to receive your call.