Lauren Thibodeau (she/her)

SaaS Advisor, Board Director, Angel Investor, Mom. I tweet about #SaaSMetrics #CustomerSuccess #CustomerExperience and life in #Ottawa, Canada.

[Lauren Thibodeau (she/her) @lathib]

Good news! Delivered the @InvestOttawa B2B SaaS Customer Success Best Practices workshop series to leaders across Ontario.

Covered: CS Mandate, North Star Metrics, Onboarding, Customer Journey, Kickoff, Account + Success Plans, Biz Reviews + more.

#B2BSaaS #CustomerSuccess

[Erin Bury @erinbury]

A Sask. judge recently ruled that the “thumbs-up” emoji is just as valid as a signature, ordering a farmer to pay for an unfulfilled contract. A @WillfulWills survey found 1 in 7 Canadians think emojis should bind a contract (the handshake 🤝 is the #1 choice). What do you think?

[Isaac Souweine @sonofsarah]

TIL - phishing scams are a great way to reconnect with old friends. 🤷‍♂️

In related news, if you received a sketchy email from me, please don't click on it!

[Lauren Thibodeau (she/her) @lathib]

Joining tomorrow for the SaaS Map of Canada Virtual Launch Party?

Register here: https://t.co/ggdCl2KO9U

Hear from Canadian SaaS Founder and CEO @StanleyKMS of @TheStoryEditor.

Learn about free SaaS Metrics resources.

Hear directly from the Report Authors.

#saas #Startups

[Lauren Thibodeau (she/her) @lathib]

Are you involved in the Canadian #SaaS ecosystem?

If so, download this First-of-a-Kind SaaS Map of Canada - 2023 Edition today!

https://t.co/8cSm6HnYL0

2 question download form - not name or email - just role and country.

#SaaS #MadeInCanada #Canadian

[@SaaSCanResearch @saascanresearch]

🔥 Hot New Research - The SaaS Map of Canada 2023 Edition 🗺️ 🇨🇦

Canadian SaaS startup founder or leader? Member of the Canadian SaaS startup ecosystem?

Download the SaaS Map of Canada today: https://t.co/3spXE0qdNV

#SaaS #Canada #TechRevolution #StartupLife #Networking

[Lauren Thibodeau (she/her) @lathib]

As a mom of 3 kids, and daughter of Dad with 2 brothers, can so vouch for this. Great marketing.

[tobi lutke @tobi]

Yes

[ChurnZero @churnzero]

What is GRR, and how does this metric get to the heart of customer churn?

Find out with @lathib, @awille and @ChurnZero CEO @YouMon in this month’s Metric Stack podcast from @klipfolio!

🟡 YouTube: https://t.co/l9GZTWQcZn

🟡 Podcast platforms: https://t.co/Eqx78JUFOs

[Lauren Thibodeau (she/her) @lathib]

Stop by and chat SaaS metrics and benchmarks #Montreal #startups!

Love to meet you and share SaaSCan research and insights - all complimentary for startups.

[@SaaSCanResearch @saascanresearch]

C'est demain! Au plaisir de te voir à Montréal!

[Lauren Thibodeau (she/her) @lathib]

Au plaisir de te rencontrer à #Montreal .

J'ai hâte à partager de la recherche et des données qui peuvent t'aider avec ton entreprise SaaS en démarrage.

[@SaaSCanResearch @saascanresearch]

On fait appel aux entreprises #SaaS en démarrage à #Montréal!

☕ Venez à l’@espacecdpq le matin du 7 juin pour jaser et prendre un café avec Lauren Thibodeau, fondatrice de SaaSCan.

Apportez vous questions à propos des données SaaS ainsi que les « benchmarks » 📈.

[Lauren Thibodeau (she/her) @lathib]

Stop by and chat SaaS metrics and benchmarks #Montreal #startups!

Love to meet you and share SaaSCan research and insights - all complimentary for startups.

[@SaaSCanResearch @saascanresearch]

Calling all #Montréal #SaaS startups!

☕ Join us at L'@espacecdpq the morning of June 7th for drop-in office hours and a coffee chat with SaaSCan founder, @lathib .

Bring your questions about SaaS metrics and benchmarks 📈

[Lauren Thibodeau (she/her) @lathib]

@AshlynBernier @samdeskofficial Nothing beats connecting with customers and users. Photogenic bunch!

[Lauren Thibodeau (she/her) @lathib]

@awerhun @InfoMentorly Nothing beats talking to customers.

[Lauren Thibodeau (she/her) @lathib]

I ❤️ working with students.

Creative ideas and new thinking.

Needed to shorten wordy email today with Amy Zhu.

She said hey why not ask ChatGPT to shorten it.

So we did - and it did - by 30% to the letter.

No edits needed. Sent as is.

📧

[Lauren Thibodeau (she/her) @lathib]

The Netherlands continues to send 20,000 tulip bulbs to Canada annually to commemorate our support during WWII.

This is at Dow’s Lake, Ottawa today.

Tulips as far as the eye can see.

[Lauren Thibodeau (she/her) @lathib]

Excited to see Amy dive right in, ask great questions, and share her first deliverables - all in her first week.

#HireaStudent @queensu

Subscribe to SaaSCan research here:

https://t.co/sLvgz5wbnv

[@SaaSCanResearch @saascanresearch]

Exciting news!

We welcomed Amy Zhu from @queensu this week as our summer Research Associate.

First project: Multi-layered Digital SaaS map of Canada.

Subscribe to be first in line for the new research🥇

https://t.co/MhyasVzqM6

#SaaS #Metrics @Startups #MadeInCanada

[Nilufer Erdebil @digitalNil]

Ask yourself 'What hell does my product save people from? And what heaven does it deliver them into?' -Aaron Orendorff
#empathy #designThinking #doUnlimited

[Laura Lenz @LauraLenz]

For all my #SaaS friends... @lathib is building a benchmark for the most critical performance metrics across the B2B SaaS & Cloud industries. 🙌 I've just completed it - if you haven't already, check it out here: https://t.co/CFiNEKqrRQ

[Lauren Thibodeau (she/her) @lathib]

@LauraLenz Thx for spreading the word @LauraLenz!

[Lauren Thibodeau (she/her) @lathib]

@NextBigTeng @palisadestahoe Looks like incredible spring skiing!