@AskAmex Travel ID: 4257-2055. Pls don’t put me in contact with someone unless they can adjudicate a Lowest Rates Guaranteed claim. Wasted too much time on phone this week just to receive passive aggressive emails from service excellence hours later.
@AskAmex spent 6hrs on phone this week just to talk to agents who cant resolve my claim or put me on phone with someone who can. Promised call back, never received from Service Excellence. Now they wont respond 2 my emails. Who do I tweet to get on phone with a supervisor?!
@RoshiPelaseyed@AskAmex@SpiritAirlines Good luck! Been promised a call back twice now, haven’t received in 10 days. Every time I call, get told I can’t speak to the one department I need to for Lowest rates guaranteed claims. Worst customer service ever. And I’m a platinum member.
@AskAmex I need to speak to you abt a Lowest Rates Guaranteed claim. Price diff is $858 & CS said Id be approved. Now- denied 3x for trivial reasons that arent disqualifiers on website. Cant get a call back for 10 days. I’m a Platinum member & abt to cancel my trip AND my card.
@airfrance it’s been 2 months and I’m still waiting on my reimbursement, or even just a response to my emails, on my claim for lost baggage. I understand we are in a pandemic but you seem to be using Twitter so maybe this will get your attention. #AirFranceKLM#CustomerExperience
If you work at @Starbucks most of your training should be trying EVERY sandwich on the menu. What am I supposed to do when I ask how the steak egg tomatillo wrap is and you tell me you haven’t tried it? This happens w every sandwich I ask about at different locations mind you.
Do you remember when you joined Twitter? I do! #MyTwitterAnniversary
Apparently today is my 7 year twitter anniversary. Pretty ironic this is also my first tweet in 3 ish years
@MJWhite1019 i found your secret twitter account. Did you really think you could get away with this?! 2nd question: who are all of these people you’d rather be following than the light of your life/muse (aka ME)