Laura Percy

[Laura Percy @laura_percy]

@Tesco I'm going to be livid if you don't sort out your website or app and I only get half my shop tomorrow because I can't update my basket. Sort it out!

[Laura Percy @laura_percy]

@Tesco maybe test your app update before releasing. It's taken an hour to add three items to my basket because it keeps telling me I've got a connection error. I don't. My network is fine. Your app is broken.

[Laura Percy @laura_percy]

@Tesco considering it's now nearly midnight and my driver has been two stops away for an hour now, can I assume he has bailed and I won't get my shopping? There appears to be no way of finding this out. Annoyed would be an understatement!

[Laura Percy @laura_percy]

@bt_uk I actually tried this but it wouldn't send. Online it says you need to include your landline number which I don't have. I also don't have a BT/EE mobile. Looks like the outage has been fixed now, but I am disappointed at the lack of information available to non landline customers

[Laura Percy @laura_percy]

@bt_uk why is it impossible to get a service update without a landline? My internet has been down since last night and I have no way of finding out what's going on without phoning and waiting on hold for ages, last night I got cut off at 9pm. I know the issue is with openreach...

[Laura Percy @laura_percy]

@Tesco Yeah I DMd last time, all that happened was I rejected it at delivery. I now have to go out to the shop negating the whole point of delivery. You can't fix something thats picked and ready to deliver. I just don't know why you can't sort out sensible substitutions before delivery

[Laura Percy @laura_percy]

@Tesco honestly, substitutions are a joke. Surely someone along the chain could've had the good sense to see that this is an incredibly inappropriate substitution. Don't bother asking me to DM you. Did it last time, clearly didn't get me anywhere.

[Laura Percy @laura_percy]

@Tesco do you really think this is an adequate substitute??Not only did I buy the free from due to being lactose intolerant, but I also have zero other ingredients for a fish pie.Thanks for taking away the convenience of having my shopping delivered, I have to go to the shops now

[Laura Percy @laura_percy]

@Mifo_Official where is my order? It has been 18 days with no update. Your live chat is completely non responsive, your Facebook is shut down, there is no contact number on your website. What am I supposed to do??

[Laura Percy @laura_percy]

@tescobankhelp How do you suggest I authorise payments if I can't get into the app? I'm trying to pay for my shopping on Tesco groceries and it will only let me authorise via the app and I can't change it to do a passcode instead... You really need to sort this asap

[Laura Percy @laura_percy]

@tescobankhelp sort your android app out! Never lets me log in with fingerprint but now it rejects my password. Used the same password on website and straight in. So the app is literally useless to me. Judging by reviews on play store I'm not the only one...

[Laura Percy @laura_percy]

@Tesco Thank you for the response, it's just really frustrating because it has been like this for weeks now. It's actually all the allergens that are missing because I usually filter out lactose too and I'm unable to do this either

[Laura Percy @laura_percy]

@Tesco please can you add the allergen filters back to the app. It takes forever to do an online shop now when shopping for multiple allergens. I tweeted a while ago and someone said they would look into it but then stopped responding...

[Laura Percy @laura_percy]

@Tesco @Tesco why are you ignoring this issue?? So rude and shows you just don't care about your customers. Really disappointed

[Laura Percy @laura_percy]

@Tesco does your silence mean you're not going to add them back in? What do you suggest customers with allergies do?

[Laura Percy @laura_percy]

@Tesco @Tesco did you ever work out what's happened here? I can see other people have tweeted you about this too so it isn't just me. It is extremely difficult doing a shop online without being able to filter out allergens. I can't fathom why you would remove this feature

[Laura Percy @laura_percy]

@Tesco where have all the allergens gone from the lifestyle and diet filter in the grocery app? I used to be able to filter out gluten and dairy. This is going to make it so much harder to do my online shop.

[Laura Percy @laura_percy]

@Tesco Thanks, I literally just searched "soup" and no allergen options were there just lifestyle choices. I've always been able to filter this down. Searched for other basic items and no options there either 🙁

[Laura Percy @laura_percy]

@Tesco Thanks Barrie, I've just sent a message

[Laura Percy @laura_percy]

@Tesco is something wrong with online grocery payments? I have a Tesco MasterCard and am trying to pay for my grocery shop on the app and just keep getting booted back to the make payment page. Have tried with two different cards now. No error message, just redirected back again