@limebike@_LimeAID This looks less like a mistake and more like a company willing to take advantage of underage customers while hiding behind small print when things go wrong.
Customer service was unhelpful, dismissive, and ultimately left the issue unresolved.
@limebike@_LimeAID But here’s the problem:
👉 There was no clear age restriction visible when signing up.
👉 Lime still accepted payment from a minor.
👉 When challenged, they refused to refund or take responsibility.
@limebike@_LimeAID My 13-year-old son used a Lime bike in London for the first time. Because he didn’t know how to end the trip correctly, he was charged £65 for 30 minutes.
When I raised this with Lime, I was told he shouldn’t have used the service because he’s under 18.
I am excited to be a part of the UXDUX community!
Well done Rory Madden and @cathfee for creating this community. The emphasis on cross-disciplinary collaboration is what makes this community unique and valuable. It's essential to…https://t.co/XCjjT9DG3Q https://t.co/mvHmuoob33
Sharing my personal experience of transitioning from an Individual Contributor (IC) to a Design Lead role: the main differences, what I learned and what are the qualities to be successful. #designcareers https://t.co/1M3wMx0FGP
Strategy - an idea that you’re calling strategy because you want people to pay attention, as opposed to it really being a strategy. https://t.co/upkMkpl2Qv