Laura Johns

Sherburn White Rose JFC coach 1995-2012. Yorkshire Ambulance Service Community First Responder 2013-2019.

[Laura Johns @LauraEJohns]

@virginmedia Hello, please can I get some support for getting outlook to recognise NTLworld email please? The advice I have found online has not yet worked. Email works fine on phone and tablet

[Laura Johns @LauraEJohns]

Look at this amazing car care store! https://t.co/zpSQyBRtzd

[WeRateDogs @dog_rates]

This is Bear. He disguised himself and snuck into a golden retriever gathering. Safe to say no one suspected a thing. 13/10

[Geoff Burrow @burrow_geoff]

Disgraceful that Kevin has been overlooked again for a Knighthood 🤷‍♂️never mind the “rules” - get Kevin knighted 👍

Kevin is a Working Class Hero 🏉That’s something to be 😉

[Laura Johns @LauraEJohns]

@nextofficial Morning, I’ve requested a return 3 or 4 times but no one has collected. I asked my local Evri courier if she’d take it but she said she doesn’t do returns b’cos she’s new & doesn’t know the process. I can’t get to a store to return as I’m recovering from an accident

[Laura Johns @LauraEJohns]

@virginmedia Worked a treat. Thank you.

[Laura Johns @LauraEJohns]

@virginmedia Morning. My laptop has now decided I have to use the new outlook for emails. It’s nott accepting my usual password for my @ntlworld.com email address but it’s suggesting I get a one time app password- is that something I get from you please?

[Laura Johns @LauraEJohns]

@virginmedia @ntlworld Morning. I’m still unable to get back into my emails on my laptop. All was fine until it was updated to the new outlook but now I can’t get on. It keeps mentioning an app password

[Laura Johns @LauraEJohns]

@virginmedia Hi, it’s this guy here. He was so polite, respectful and friendly. He was thorough in his checks, solved the issue quickly, helped my husband feed a new cable under the carpet & made suggestions to make our already good broadband even better.

[Laura Johns @LauraEJohns]

@virginmedia Do you have any customer service awards for you technicians please? We’ve just had the nicest chap ever out to sort a signal problem and the lad deserves some recognition ❤️

[Laura Johns @LauraEJohns]

@nextofficial Can I have some support chasing a refund please? Picked up by Evri over a week ago but nothing credited back to my account

[Laura Johns @LauraEJohns]

@nextofficial Evening :-) What’s the best way to chase a refund from an item cancelled on 24th June please?

[Laura Johns @LauraEJohns]

@virginmedia Hey, I’m still not seeing the link. Could you give me some guidance please?

[Laura Johns @LauraEJohns]

@virginmedia Help! I’m unable to sign into sky sports via desk top. When I click the virgin logo to go to the sign in I get ‘unexpected error has occurred’. It’s fine on hub’s phone & iPad but laptop just won’t work

[Laura Johns @LauraEJohns]

@virginmedia We can give it a go but if I can’t get onto the sign in page how do I try to sign in & register the device please?
How long will it take for the DM to come through please?

[Laura Johns @LauraEJohns]

@virginmedia Hiya, laptop is a registered device, used it many times but it feels like that is irrelevant with this issue as the error message comes up before I can even put the username or password in :-(

[Laura Johns @LauraEJohns]

@OctopusEnergy Hey, I have just been switched over from Shell. My smart meter doesn’t look to be working, is there something that needs to be done to it please?

[Laura Johns @LauraEJohns]

@ShellEnergyHome Afternoon, just switch from a flexi tariff to a fixed one. How do I change tariffs on my smart meter please?

[Laura Johns @LauraEJohns]

@YWHelp Evening, the plastic bit on our stop tap is broken. What do I need to do to get it repaired please, do I have to go through YW or can I use any plumber please? No leak or such like, just the plastic knob that’s broken.

[Laura Johns @LauraEJohns]

@Northpowergrid Evening! Just been told my house is not earthed. Do you have any advice for homeowners in this situation please as I don’t want to be paying for more than I actually need to pay.