The deaf one 🦻🏼

A mum to 2 girls. Loves chocolate, the sunshine & my family. A gin connoisseur who’s passionate about disability equality. Profoundly deaf. Views are my own.

[The deaf one 🦻🏼 @laurahignett]

@EmiratesSupport I’ve sent a DM

[The deaf one 🦻🏼 @laurahignett]

@emirates my parents are stranded in Thailand and you keep ignoring their emails and phone calls about their flights back to Cyprus with you. Please answer your customers.

[The deaf one 🦻🏼 @laurahignett]

@heddonstkitchen @GordonRamsay had a booking today for 12.30pm, with my 7 year old for a girlie date day, disappointed we both got served raw fish & chips. Apparently this has been a regular occurrence according to the waitress.I’m pregnant, hope I don’t get food poisoning.

[The deaf one 🦻🏼 @laurahignett]

@LookfantasticCS Sent a DM

[The deaf one 🦻🏼 @laurahignett]

@lookfantastic

[The deaf one 🦻🏼 @laurahignett]

@lookfantastic Went to pay for this, had to tend to my 2 year old put it on hold for ten mins come back and it’s £58 for the diffuser pod now?!

[The deaf one 🦻🏼 @laurahignett]

@lookfantastic I went to pay after tending to my child for my order lucky I took a screen shot go back ten mins later to pay & the price has changed?! Can you explain?!

[The deaf one 🦻🏼 @laurahignett]

@lookfantastic now the diffuser pod is £59?! And the TREAT50 code isn’t valid?!

[The deaf one 🦻🏼 @laurahignett]

@HamleysOfficial I ordered something online but one of my items hasn’t been dispatched! I’m deaf so cannot call up, please make your contact us form accessible please.

[The deaf one 🦻🏼 @laurahignett]

@MartinSLewis can you help me campaign for retailers to provide accessible contact details for deaf consumers?So many require you to call a call centre&not provide any accessible solutions for deaf people like myself.I don’t use type talk it doesn’t work&it’s an outdated system.

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK can you help me please?! It states online to call you up but I’m deaf and you’ve not provided any other access ways of contact?! Please can you help me?!

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK I placed an order a few weeks ago, not received my email confirmation but you’ve taken the money out of my account. Where is my order? I’m deaf cannot call up your helpline and your q&a aren’t helping my query. Help please it’s xmas gifts for my daughters.

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK you are very quiet?? Can you help please?! Where is my parcel and why have I not received a confirmation for my order yet you’ve taken my money?! This is xmas gifts for my daughter. Please answer me I cannot call up your call centre I’m deaf!!

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK can you help me please?! It states online to call you up but I’m deaf and you’ve not provided any other access ways of contact?! Please can you help me?!

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK I placed an order a few weeks ago, not received my email confirmation but you’ve taken the money out of my account. Where is my order? I’m deaf cannot call up your helpline and your q&a aren’t helping my query. Help please it’s xmas gifts for my daughters.

[The deaf one 🦻🏼 @laurahignett]

@TheRangeUK I placed an order a few weeks ago, not received my email confirmation but you’ve taken the money out of my account. Where is my order? I’m deaf cannot call up your helpline and your q&a aren’t helping my query. Help please it’s xmas gifts for my daughters.

[The deaf one 🦻🏼 @laurahignett]

@MartinSLewis @itvMLshow The energy crisis, council tax rise threat, general shambles of the country!

[The deaf one 🦻🏼 @laurahignett]

@MattHancock @BorisJohnson A load of waffle!

[The deaf one 🦻🏼 @laurahignett]

@Channel4 @RedBeeMedia how much longer are we going to be without captions? For over a week I’ve not been able to access any. I’m deaf and rely on captions, if there was no sound for 24hrs I’m sure there would be an outcry! Sort it out please - so inaccessible!

[The deaf one 🦻🏼 @laurahignett]

@GMB @RiaChatter @susannareid100 @richardpbacon Lee Ryan is making headlines?! Why?! Who cares about him, theres 1000s more who have suffered money issues thanks to covid! I’m pretty he will be on some crap reality tv show soon to recuperate his losses!!