Laura Jane

London

[Scottish Rugby @Scotlandteam]

Who are you backing? ⬇️

[Laura Jane @laurajhal]

@virginmedia How can you promote #BetterConnected as your tagline when you offer NO HELP to long-standing customers who are unable to get connected due to a broken broadband line caused by YOU @virginmedia??? 🤔

[Laura Jane @laurajhal]

@virginmedia My parents have been customers with you for 14 years and this is the way you are choosing to treat them? Offering zero help and no financial support with sourcing other means to connect to the internet, whilst your engineer fixes the broken line. broken by you.

[Laura Jane @laurajhal]

Sorely disappointed in @virginmedia’s customer services!! My parents have been without Wi-Fi since October 7 and they rely on Wi-Fi to work from home and keep in contact with family.
Totally unacceptable. They’ve been told the repair won’t be completed until end of November.

[Laura Jane @laurajhal]

@virginmedia In addition, my parents have spent hours on the phone with your customer services team for them to offer zero support or alternatives to resolve this situation. A huge waste of time!!

[Laura Jane @laurajhal]

@Eurostar I’m due hundreds of pounds in a refund and I’ve been out of pocket for close to 2 months? How is this allowed? No contact from you whatsoever.

[Laura Jane @laurajhal]

@Eurostar This is totally unacceptable and I’ve tried contacting the customer service phone line and through email multiple times. I’ve also been speaking to the teams on twitter through DM and nothing has been solved. This totally puts me off Eurostar.

[Laura Jane @laurajhal]

@Eurostar I’m still waiting for a response to a refund request for the cancelled Paris to St Pancras train on Sunday 5th June. I have been out of pocket for close to two months as I had to pay for 2 nights extra hotel stay, new tickets for a train home and meals.

[The Tonight Show @FallonTonight]

.@JustinBieber, Jimmy & @TheRoots sing “Peaches” with Classroom Instruments 🍑 #FallonTonight

[Laura Jane @laurajhal]

@OxfordBusCo Travelling from Heathrow Terminal 5 😌

[Laura Jane @laurajhal]

@OxfordBusCo Does the Heathrow Airline bus run 24hrs?

[Laura Jane @laurajhal]

@OxfordBusCo Thank you! Do you know what time they start coming every 2hrs?

[Laura Jane @laurajhal]

@KLM I am sorely disappointed that for the second time in a week, my boyfriend’s flight has been cancelled & rescheduled to the worst possible flight time.

[Laura Jane @laurajhal]

@KLM Thank you ... I’m sure you can understand how disappointing this is.

[Laura Jane @laurajhal]

@KLM I’ve now received an email saying my boyfriend is flying direct from Amsterdam to Billund when we are flying from Manchester?? What’s going on? Shocking customer service...

[Laura Jane @laurajhal]

@British_Airways Please help me get onto the same flight as my boyfriend. @KLM have rescheduled us on to separate flights... we are trying to fly home to see my family together on BA8248 MAN - BLL tomorrow.

[Laura Jane @laurajhal]

@KLM I understand... it’s been an hour. I need to know ASAP if you are able to get me onto the BA8248 flight from Manchester to Billund, so that I can travel with my boyfriend.

[Laura Jane @laurajhal]

@KLM Still haven’t had a solution to my query regarding my rescheduled flight ... I’ve been waiting over 35 mins...