@LauraAshleyUK I’ve been trying to call your customer service number since Friday after receiving a voicemail from one of your employees. The line is never available to speak to anyone. I’ve been waiting for a delivery since before lockdown measures where in place.
Shocking that’s it been a month and @British_Airways still haven’t got back to us about our complaint. We’ve even called and got told we’re too busy to deal with it and hung up. Distgusting customer service given the brand
@British_Airways like BA would have a team set up for this. I’ve been a loyal customer along with my family for my whole life, my custom will be going elsewhere if this isn’t resolved
@British_Airways It’s not good enough. We’ve emailed twice and called and we’re hung up on! This needs to be sorted otherwise we will be taking this further. Our summer holiday was messed up over a month ago and we haven’t had any messages back, no one is that busy. I would have thought a company