mike lawlor

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares *short term cost and revenue. Obviously everyone cares about cost and revenue.

[mike lawlor @lawlor]

Hey @VerizonSupport @AsurionCares its been 1 week, 6+ hrs, 20+ agents, 4 hang-ups, and still no replacement phone. You broke it. Promised delivery today. No tracking. Now told it was cancelled — then promptly hung up on. No phone. No help. No resolution. Need immediate help.

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares ...is that the agent TRIED TO UPSELL ME TO NEW PRODUCTS. BTW they were absolutely an excellent service professional and I'd hire them (maybe i will). Again, someone who leads large support teams, this type of breakdown happens when companies care about cost and revenue only.

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares I'm going to teach this episode in my classes and trainings-how an organization collapses over time because of leadership CEO on down - apathy (at best) for their customers. Your customers, people and yes shareholders all deserve way better. OK goodbye forever for real this time.

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares cc: @hansvestberg @VerizonNews @Asurion Most shocking thing about this entire absolute collapse of your ability to provide contractually mandated SLAs much less treat your customers like you care about them, in addition to once during the week, when i went to activate my phone...

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares @Verizon @Asurion But too late for you all. As a cust service leader and 15-year customer, Im disgusted and horrified by @Verizon & @Asurion. In a world of generally below average, crappy support, you two have taken the crown. Goodbye forever.

[mike lawlor @lawlor]

@VerizonSupport @AsurionCares @Verizon @Asurion Sad that I had to reactivate my X account after 5 years and was immediately solved after countless hours and conversations over 5 days following the support process for these companies. They were able to solve it within a couple hours today.

[mike lawlor @lawlor]

cc: @hansvestberg @VerizonNews @Asurion — beside myself. never in my life have had such an atrocious experience. I lead a customer support team, would be fired along with everyone else on my team if i had 2% of these failures.

[mike lawlor @lawlor]

😊🙂😌🔹🔳🔶🔹🔹⬇️4️⃣4️⃣4️⃣6️⃣🔟#️⃣#️⃣🔢*️⃣⏏️*️⃣⏏️🕉☪️🪅 https://t.co/A97wkeiCDa

[mike lawlor @lawlor]

@Sethrogen Saw you and your wife on cnn. Thank you for all you said, especially about voting. Its important and helpful. Thank you.

[FreeWheel, A Comcast Company @FreeWheel]

What an incredible #pridemonth! Thank you to all the FreeWheelers who came out to celebrate pride at the many events we hosted during the month, and to all the organizers who helped us raise $3,000 for The @TrevorProject and the @LGBTCenterNYC. #pridemonth2019 #prideatwork

[mike lawlor @lawlor]

@dropcar #dropcar 90 minutes late, multiple calls, nobody picking up. Please contact me - missing a family reunion here.

[QOTSA @qotsa]

Tony, I miss you bad. Once, Camille was so mad at you. She was defending me. & So were you. Ariane, this was your father. Humbly yours, Joshua

[mike lawlor @lawlor]

@qotsa @Bourdain I always sort of hoped that some day when I returned to Hanoi I'd run into you at a local noodle shop and you'd be gracious enough to share a beer and a story. This letter reminds us of your heart, your mind, and your wit. You are missed dearly (and @qotsa we love you).

[FreeWheel, A Comcast Company @FreeWheel]

"We should be thinking about giving the right ad experience to the right user" -Mike Lawlor, SVP, Client Services presents a preview of our #SignatureInsights on #AdExperience at #NextTVSummit #NYCTVWK

[mike lawlor @lawlor]

@kirbyandrew @kirbygreg sounds amazing but still think needs to head2head with Charlotte airport https://t.co/rfm0TupeLA

[Grub Street @grubstreet]

.@plattypants found the world’s best Bloody Mary. Here's how you can get it: http://t.co/ve0AzQBeBE #NYMagArchive

[mike lawlor @lawlor]

Cabin crew, pilots and Gate team have been completely professional friendly and accommodating @Delta

[mike lawlor @lawlor]

Mechanics showed up and the one dude said to the other "do you have any tape?" @Delta