Larissa Hoff

Excessive use of emojis

[Larissa Hoff @lazpops]

@Ocado no bananas in stock at all? You having a laugh? So many products unavailable tonight 😣

[Larissa Hoff @lazpops]

@hm_custserv I sent back a number of items via Evri courier collection on 14/06, however I’ve still not been refunded for the items. Yet I’ve been refunded for items sent back last week via drop off. This is the second time this has happened, shouldn’t have to chase for a refund

[Larissa Hoff @lazpops]

@hm_custserv Ok, that’s rather annoying, previously I could print one label and include various items from different orders as I would send the different delivery notes. Not very convenient or user friendly, now I have to print multiple labels! Is this a permanent change? What’s the reason?

[Larissa Hoff @lazpops]

@hm_custserv My most recent packages have arrived without the delivery note / return form. Is this a new change? I am happy to log future returns via your portal, however I would like to know how I can return multiple orders in one package now?

[Larissa Hoff @lazpops]

@British_Airways do you ever respond? Still waiting for a response to my question regarding how to book a separate seat for an infant on flights we have already booked. Wonder if this message will get ignored too? Shocking customer service

[Larissa Hoff @lazpops]

@British_Airways can you help with booking a separate seat for our toddler please. Booked flights online but it says to contact you if we want his own seat. Can’t reach you on phone

[Larissa Hoff @lazpops]

@British_Airways We have booked a flight with a companion voucher, we’d like to book a separate seat for our toddler (he will be 16 months when we fly) but couldn’t do this online, and can’t get through on the phone, could you let me know how we go about doing this please?

[Larissa Hoff @lazpops]

@butternutbox My dog’s food was supposed to arrive yesterday, we’ve run out completely so waiting on a fresh delivery… it hasn’t arrived, could you look into this please? Let me know what details you need

[Larissa Hoff @lazpops]

@zara_care I ordered a customised jumper on your website for my little boy, however upon receipt I noticed the stitching is faulty on one shoulder. I took it to my local store today to be told that I am unable to return it. This is against the Consumer Rights Act, please escalate

[Larissa Hoff @lazpops]

@hm_custserv still not received a refund for a box of returns I sent back via Hermes on 10/12. Hermes have told me it was delivered to you. Can you look into this please, I have sent you a direct message.

[Larissa Hoff @lazpops]

Hello? Is there anyone out there @hermesparcels?

[Larissa Hoff @lazpops]

@Hermesparcels I returned a parcel using your collection service on the 10/12. The retailer has still not received the parcel and therefore my refund has not been processed. Please can you sort this out, my parcel number is H00KYD0001753332

[Larissa Hoff @lazpops]

@Hermesparcels I returned a parcel using your collection service on the 10/12. The retailer has still not received the parcel and therefore my refund has not been processed. Please can you sort this out, my parcel number is H00KYD0001753332

[Larissa Hoff @lazpops]

@pizzaexpress lovely piece of blue plastic in my pre-rolled pizza dough 👍👍

[Larissa Hoff @lazpops]

@hm_custserv hi where’s my order please? Ordered it almost a month ago and when I try to track it says “goods damaged in transit”. Are you planning on rearranging delivery, or just going to keep my money and never deliver it? Order no. 33551758760

[Larissa Hoff @lazpops]

@ASOS Hi, order no 623000116, I ordered washed black jeans and you sent standard black ripped jeans. Could you look into this as I can see from the reviews that this has also happened to someone else. Want to order the correct ones but don’t want the same to happen again.

[Larissa Hoff @lazpops]

@hm_custserv Hi my order has just been delivered including item number 0814307010032, this should be a 5 pack of trousers however only 3 came in the pack.

[Larissa Hoff @lazpops]

@NewLookHelp Ok thanks. You should probably consider changing this to be more sustainable in line with other retailers such as H&M

[Larissa Hoff @lazpops]

@newlookhelp hi can you let me know if I can return multiple orders in one package please? Do I just make sure all the dispatch notes are in the pack? Would make it easier than sending multiple packages. Thanks

[Larissa Hoff @lazpops]

@newlook hi can you let me know if I can return multiple orders in one package please? Do I just make sure all the dispatch notes are in the pack? Would make it easier than sending multiple packages. Thanks

[Larissa Hoff @lazpops]

@hm_custserv any reason you have cancelled my order? Nothing to say why, just received a cancellation email despite already receiving order confirmation and my credit card being charged 🤔 order 28457611920