27 weeks since Air France agreed our claim for losing our luggage. Still no payment! Had confirmation that all details requested have been received. All emails and portal messages ignored. Resorting to social media to get answers.@AirFranceUK@UK_CAA@BBCWatchdog
@AirFranceUK DMโd and got same response as Oct Nov Dec Jan. Asked to be patient but 27 weeks is patient enough! All departments passing the buck. No-one knows anything! @UK_CAA@BBCWatchdog
@AirFranceUK Have tried that route, customer services, claims portal and handler email. Either no response or told message will be passed on. 6 months since amount agreed. Already spoiled holiday, unacceptable to have to wait this long. @AirFranceUK@UK_CAA@BBCWatchdog