@MattressFirm not mattress firm having the worst customer service AND no interest in improving. Shorted me on a refund, agent couldn’t help me with my request and then just ended the chat on me before I could ask another question. 0/10 Michelle
PSA if you need a mattress do NOT buy from @MattressFirm !! Absolute worst customer experience. If you want to chat in circles with bots that hurt more than help and never speak to someone on the phone then I guess give it a go. 0/10