Colleen Reynoldson

[Colleen Reynoldson @lcreynoldson]

@WestJet Shout out to Yuko from Customer Service. Fantastic, friendly service. She was so great. Thanks Yuko!

[Mascon @masconbytelus]

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[Colleen Reynoldson @lcreynoldson]

@masconbytelus Mascon, our internet has been out all morning. I live in Celista, BC. I have been on hold for over an hour. How can I get through to someone?

[Colleen Reynoldson @lcreynoldson]

@WestJet Shout out to Elnaz from Customer Service. She was so great to work with.

[Colleen Reynoldson @lcreynoldson]

@WestJet Shout out to Tammy from customer gold service. She helped us book our trip and was so kind and accommodating. Excellent service and such a lovely person. Thanks Tammy!

[Colleen Reynoldson @lcreynoldson]

@masconbytelus after sitting on hold for 2 hours and listening to mascon commercials the phone was finally answered by abc communications who had to transfer me to Mascon. She said they have nothing to do with mascon. Waiting on hold again I don’t understand

[Colleen Reynoldson @lcreynoldson]

@masconbytelus Is anyone working today? Have been on hold over 2 hours. Thanks

[Colleen Reynoldson @lcreynoldson]

@westjet
Shout out to Connor at Customer Service for WestJet. I was very happy to talk to him. Very kind and patient and made me feel valued. Excellent work! Please pass this on to him.

[Colleen Reynoldson @lcreynoldson]

@WestJet
Hello. How do I cancel a flight between Paris and Vancouver May 20? Can’t do it online through manage keep getting technical difficulties message. Can’t phone as the call keeps getting hung up. Thank you.

[Colleen Reynoldson @lcreynoldson]

Hi @WestJet
We are in Paris and cannot cancel our flight. When we access manage trip message is technical difficulties. Booking BRYQZV
Please advise.

[Colleen Reynoldson @lcreynoldson]

@westjet Shout out to Michelle in customer service. Great service and a very kind person. Thanks Michelle.

[Colleen Reynoldson @lcreynoldson]

@WestJet My reservation IRNOBT Kamloops to Puerto Vallarta Dec 31st has disappeared from my app. How do I proceed? Guy Tremblay

[Colleen Reynoldson @lcreynoldson]

@westjet Shout out to Serena at WestJet call back for excellent kind and patient customer service. Thank you and Happy Canada Day.

[Colleen Reynoldson @lcreynoldson]

@westjet thanks Tooba. Your customer service was fantastic!!

[Colleen Reynoldson @lcreynoldson]

@westjet shout out to Nate from Customer/guest services. You are the best.

[Colleen Reynoldson @lcreynoldson]

@westjet
Shout out to Claudia from WestJet Baggage. Lovely and helpful lady to deal with. Thanks Claudia.

[Colleen Reynoldson @lcreynoldson]

@westjet you lost our bags. We were told to file a claim but the link you sent back to track our claim does not work. How do we track it?

[Colleen Reynoldson @lcreynoldson]

#westjet
My bags are lost. I filed a claim but the link you sent by email to track the bags says page not found? What is the link please.

[Colleen Reynoldson @lcreynoldson]

@Saskburda @WestJetNews When will you notify customers if their flights are cancelled? We have one tomorrow morning at 6am leaving from Kamloops.

[Colleen Reynoldson @lcreynoldson]

@WestJet we can’t check in online for our flight leaving from Kamloops to Calgary to Puerto Vallarta tomorrow. December 31st. Leaving Kamloops 6:05 am and then leaving Calgary 10:50. Is this flight still going?