L...

General Joe working in Insurance for over 14 years experience, with a love for Media, Aviation, Insurance, Law and General Chat...

[L... @lcwardie]

@AmericanAir @AmericanAir another day without response or funds.....

[L... @lcwardie]

@AmericanAir I've been waiting for payment of compensation for my delayed flight since your email of 3rd August, customer relations said wait 45 days, that passes they say wait another 45 days and again today clock starts again..... what's going on?

[L... @lcwardie]

@AmericanAir @AmericanAir see my earlier messages to you, the email was a template email not answering any of my questions.

[L... @lcwardie]

@AmericanAir @AmericanAir another day, still no response and no payment received.....

[L... @lcwardie]

@AmericanAir @AmericanAir I still have had no response and the compensation still has not been received. Someone needs to contact me today.

[L... @lcwardie]

@AmericanAir @AmericanAir still nothing in my account.....

[L... @lcwardie]

@AmericanAir @AmericanAir absolutely disgusting response I've just had via email again not answering what I sent just told me to wait another 45 days for the payment. This needs resolving immediately. I've been waiting since July!!!!

[L... @lcwardie]

@AmericanAir @AmericanAir I've still not heard anything or had any contact, please can this be escalated further?

[L... @lcwardie]

@AmericanAir @AmericanAir still nothing, it's absolutely shocking to have been chasing as much to still not have received a response or priority resolution

[L... @lcwardie]

@AmericanAir @AmericanAir still nothing, no manager has even had the decency to contact me to discuss. Why is it impossible to speak to someone about this?

[L... @lcwardie]

@AmericanAir @AmericanAir another day, another day without response. A backlog shouldn't hinder a case you've already confirmed compensation for, yet not actually paid it. This should be a priority...

[L... @lcwardie]

@AmericanAir @AmericanAir this should be priority given the length of time and no payment received, please keep in mind this has been outstanding since July.

[L... @lcwardie]

@AmericanAir @AmericanAir still nothing, why is it so difficult and why simply isn't there a contact number i can use to speak directly to the team, a customer relations team that doesn't talk to customers is a joke.

[L... @lcwardie]

@AmericanAir @AmericanAir I'm still waiting, had no further contact or response from customer service...

[L... @lcwardie]

@AmericanAir @AmericanAir this has been outstanding now since July, I've had assurances of a prompt response now for well over 8 weeks. Unacceptable is an understatement here...

[L... @lcwardie]

@AmericanAir @AmericanAir another day, still no response or contact or more importantly no funds received.

Please set out how I can escalate.

[L... @lcwardie]

@AmericanAir @AmericanAir I'm still waiting, someone needs to contact me today or this will be going to court.