leanne

[leanne @leannegardner]

Update: today 9th been told I will be waiting 5-10 working days before I receive my refund. Absolutely disgusting @VWUKFinanceHelp

[leanne @leannegardner]

@VWUKFinanceHelp charged £4000 extra in your error, complained on 2/4, told would be fast track refunded by end of working day on 3rd. Still nothing, called on 5th, told could be another 3+ working days to wait, so 10th,before I get my refund. Absolutely ridiculous, never again.

[leanne @leannegardner]

@VWUKFinanceHelp DMing you seems pointless, considering your team are incapable of helping after spending a combined time of 1.5 hours on the phone. Absolutely horrific customer service.

[leanne @leannegardner]

@VWUKFinanceHelp charged £4000 extra in your error, complained on 2/4, told would be fast track refunded by end of working day on 3rd. Still nothing, called on 5th, told could be another 3+ working days to wait, so 10th,before I get my refund. Absolutely ridiculous, never again.

[leanne @leannegardner]

@inthestyleUK how long am I expected to wait for a refund after you’ve received the items back ? Received back over a week ago and still nothing. And no reply to my emails.

[leanne @leannegardner]

@S_amFarrow @virginmedia Oh god, we literally never have WiFi with virgin, and now the tv connection has gone too so we’re going to have to move somewhere. How can it be so complicated!

[leanne @leannegardner]

Once again (third time this month), and for the third day running, we have no WiFi, however today we also have no TV either. What a joke of a provider. NEVER join @virginmedia!

[leanne @leannegardner]

@S_amFarrow @virginmedia Don’t say this, that’s who I’m supposed to be swapping to 😫

[leanne @leannegardner]

@virginmedia It was 1400 today, it’s now 1600 on the 4th!! So perhaps it might be fixed by 2024 - but I won’t be holding my breath.

[leanne @leannegardner]

@virginmedia Yes there are apparent outrages but for the third time in a month is beyond excessive. We’ve been ‘out of service’ more than we’ve been in in November. We will be leaving at the end of the month.

[leanne @leannegardner]

@virginmedia Once again, and for the third day running, we have no WiFi, except today we also have no TV either. What a joke of a provider. NEVER join Virgin Media!

[leanne @leannegardner]

@virginmedia can you explain why for the third day our WiFi is practically none existent, yet this is the only response we get upon running the ‘fix test’. How long are your ‘technicians on the case’ before they actually achieve anything?

[leanne @leannegardner]

@virginmedia How long am I expected to be without WiFi? I’m paying for a service you’re not providing. I appreciate errors happen but three days without any contact, apology or anything seems excessive.

[leanne @leannegardner]

@AbbottLyon can you explain why I’ve been waiting since Saturday for someone to respond to the WhatsApp or the email I sent, with regards to receiving someone else’s order instead of mine. Your customer service is shocking!

[leanne @leannegardner]

@TomWalkerMUFC Hahahahhahahahaha we don’t tweet about that!

[leanne @leannegardner]

@TomWalkerMUFC Can’t sorry, I’m busy for the foreseeable

[leanne @leannegardner]

@TomWalkerMUFC @mmtowns ��🤣🤣 I wouldn’t be sharing Shrek!

[leanne @leannegardner]

@bensimpkins51 So sorry I couldn’t make it.

[leanne @leannegardner]

@avroenergy nearly £400 in credit, told in July that I would receive my refund within 10 working days. Now the end of August and still nothing and now no response to my emails.