Lea Ward

Director at C.Note - Customer Experience Design in Amsterdam. Interested in trust, customers and all things Dutch.

[Lea Ward @learw]

Came across video for our 2012 IxDA award; today "I Want ToBe" program helps kids explore their lives https://t.co/HZwOLGXo9d @IxDA #custexp

[Lea Ward @learw]

Back to the future - understanding what shoppers want leads retailers to the town squares of yesteryear https://t.co/6VTkaviZSI #custex

[Lea Ward @learw]

The horrific human consequences in view when we let the "market" regulate opioid prescriptions instead of gov https://t.co/8hHcpr7L4J

[Lea Ward @learw]

Proud to be coaching two of these tech start-ups in design thinking at Yes!Delft https://t.co/9Ku5cK7blc #cxdesign

[Lea Ward @learw]

Designing dementia solutions by truly understanding the person & their context. In Dutch @heibatb @decorrespondenthttp://ow.ly/vO1a30f049W

[Lea Ward @learw]

College lecture is done? @eric_mazur's peer instruction breathes life and learning into the auditorium https://t.co/nuhIwKkTC8

[Lea Ward @learw]

The incredible Amsterdam. Taking up social challenges with meat to the bone. https://t.co/wME18q6Z81 #startup #designthinking

[Lea Ward @learw]

The tale of 2 janitors, then and now. Or what unquestioning belief in 'the market' as arbiter of all leads us to via @nytimes

[Lea Ward @learw]

New classroom tests creative/analytical skills not recall @eric_mazur "look up whatever you want, whenever you want https://t.co/jUaOmRg77g

[Lea Ward @learw]

“I like missing out,” Newport says. “Less can be more.” https://t.co/bW3TrOMe49

[Lea Ward @learw]

The Green Wave comes to bikes! #loveNL https://t.co/uKpsW3FOXP

[Lea Ward @learw]

Corporate culture without trust btw company, employees & customers delivers big bucks, but not the CX https://t.co/jMd3hzalKt #deleteuber

[Lea Ward @learw]

Fun in Amsterdam thanks to @arjenlubach #donaldwisesup #hehe

[Lea Ward @learw]

@ElaineGlusac I'm looking for Times article I think you wrote on long sledding run in Switzerland. Was in Oct -can't find...can you help?

[Lea Ward @learw]

Looking for cues in online chat to deliver more human experience - interview with Warby Parker via @FastCompany

[Lea Ward @learw]

Finally, a self-help programme I can relate to! Design Thinking for You via @NYtimes https://t.co/2wDuVMbNiE #custexp

[Lea Ward @learw]

ToBe Worldwide provides the books; WakaWaka provides the solar light bhttp://ow.ly/VNVJi

[Lea Ward @learw]

@loeswitschge Leuk Loes, Thanks for the tip. What an incredible initiative. #custexp https://t.co/bzCYOpieBb…

[Lea Ward @learw]

The "Con(fidence) Artist" explained: he's the penultimate practitioner of best practice #custexp design https://t.co/6m91gS4bhw via @NYtimes

[Lea Ward @learw]

"Poppi": the CX designer's dream airline. Even with all this, I still fret the airport... https://t.co/jPh6MHV1PV #custexp