Lebby

Over the shelf

[Lebby @lebstudios]

@FinMinNigeria @cenbank The support services provided by @myaccessbank @accessbank_help for customers outside of Nigeria is really no help. Their nonchalant approach and lack of support is gravely inadequate and consequently devastating.

[Lebby @lebstudios]

@NIDOE_OFFICIAL @NIUKCommunity @nidcom_gov How is anyone banking with @myaccessbank @accessbank_help able to get anything done not residing within the country. Is it just me or their customer care lines are never functioning. I could never get through.

[Lebby @lebstudios]

@accessbank_help @myaccessbank - This isn’t solely on your reps and agents, it speaks to lack of proper training for your agents and reps to handle or tackle situations like mine. Or others in diaspora @nidcom_gov @NIDOE_OFFICIAL

[Lebby @lebstudios]

@accessbank_help @myaccessbank
This is a screenshot from the WhatsApp call I received and the specific time it came through. 5:34am. Why is there no training of such for your agents and reps?? I have a screenshot for evidence.

[Lebby @lebstudios]

@accessbank_help @myaccessbank How is it that there is no real communication with your reps. After complaining to missing a call from your bank due to no considerations to time zones, this is the response I get. Have all the humans being replaced by bots?

[Lebby @lebstudios]

@accessbank_help @myaccessbank @accessbank_help so I woke up at 6am to the much awaited verification call from
Your bank that came in at 5am. How is the time zone difference not even factored. Was that supposed to be be up at 5am answering a call from my bank support?

[Lebby @lebstudios]

@accessbank_help - I am uncertain how to navigate this. I have been sent another customers form, which is concerning. How is this not a privacy violation. I spoke with an agent that took my complaint. Nothing has been resolved, my account still blocked as well.

[Lebby @lebstudios]

@accessbank_help So you just shared with me, someone else’s confidential information, including their BVN. How is this safe for any customer? WOW!!!

[Lebby @lebstudios]

@accessbank_help @accessbank_help - Would you prefer that I upload the form sent to me here, perhaps the customer whose information has been disbursed, may get a chance to take it up with you.

[Lebby @lebstudios]

@accessbank_help @accessbank_help If you’ve checked your DM you would find my messages queued up in there.

[Lebby @lebstudios]

@accessbank_help Nothing has been resolved, instead a got a prefilled form sent to me(customer privacy concern). The complaint I made about my account being blocked has still not been resolved. You have not idea the impact this has made.

[Lebby @lebstudios]

@accessbank_help @myaccessbank All effort to reach your customer support has been futile. As a customer in diaspora, It has been a nightmare to get through to the bank. Is this a warning for all users in diaspora to avoid your bank? As there seems to be no help measures for such.

[Lebby @lebstudios]

@accessbank_help I don’t wanna be coming online to seek for help, if your bank isn’t able to service folks like myself, I might be fair to at least let us know.

[Lebby @lebstudios]

@madame_sophs Agreed 💯

[Lebby @lebstudios]

@momoh_rabi25230, how can a university mate contact you 🙂

[Lebby @lebstudios]

@VirginAtlantic People of African decent do think twice before trying to approach @VirginAtlantic for their services.

[Lebby @lebstudios]

@VirginAtlantic You were able to refund the booking cost but not the ancillary charges. Both times the bookings were done from your website. This is unacceptable!!

[Lebby @lebstudios]

@VirginAtlantic, both times, booking confirmed, Only to discover that the booking has been cancelled, with no advisement whatsoever. If this is a new trick to Defraud Innocent Flyers of African decent, do let us know.

[Lebby @lebstudios]

@VirginAtlantic This is unacceptable. You should be ashamed of yourselves. It is the second time my flight has been cancelled for FRAUD!!! I booked the flight with my card, IN MY NAME!!! but because I am BLACK from a west African country.