LeeAnne

Photofaffer, owned by Pepsi, lover of NYC, owner of Barney, memory loss expert, slight CDO sufferer and a bit of a quirky sort with a small business.

[LeeAnne @lee4nnes]

@Sonos And here we are almost a year later and it's still terrible... what are you doing exactly?

[LeeAnne @lee4nnes]

@Sonos Two of my speakers have disappeared and now I'm going round in circles trying to add them back in. Sign in. I'm already signed in. Live chat doesn't have anyone available. How do I fix it please?

[LeeAnne @lee4nnes]

@QualityStreetUK Well it's not the BIG purple one! What did you do to the Christmas chocolates? #neverbeenmoredisappointed

[LeeAnne @lee4nnes]

@Sonos Alas #sonosceo I'm sad that it's taken you over two months to publicly address the shambles you rolled out without adequate thought for your end users. #toolittletoolate Now you want us to wait until October before you think it might be up to scratch? #bringbackoldsononsapp

[LeeAnne @lee4nnes]

@JimGlass @Sonos It's terrible Jim... zero customer service. 🤬

[LeeAnne @lee4nnes]

@Sonos The only way I've been able to use my system is through an old iPhone with the old app and now you've disabled that. What a shit show! Terrible app. My android still shows no system. Should I just throw my speakers out and go elsewhere? #worstappupdateever

[LeeAnne @lee4nnes]

@Sonos So this was 9th May and still no response, no working speakers and no customer service. What sort of outfit are you running? #tragicupdate

[LeeAnne @lee4nnes]

@Sonos Two of my speakers have disappeared and now I'm going round in circles trying to add them back in. Sign in. I'm already signed in. Live chat doesn't have anyone available. How do I fix it please?

[LeeAnne @lee4nnes]

@Sonos as you can see I'm already signed in and yet I can't access content services. I've signed out and back in several times and it makes no difference. How do I fix this please? My system only works because I have the old app on an old phone but I can't access my local radio.

[LeeAnne @lee4nnes]

@Sonos Does anyone know how to stop going round in circles with the sign in thing? I can't make any changes as it tells me to sign in as the system owner (when I'm already signed in) so I sign out and sign in again and it tells me to sign in as the system owner... #pleasehelpme

[LeeAnne @lee4nnes]

@Sonos How many times should one sign in and out to make changes? #sonosshitshow

[LeeAnne @lee4nnes]

@Sonos SAYING IT LOUD - MY SYSTEM DOES NOT WORK SINCE YOU UPDATED THE APP. THIS IS NOT CAUSE FOR CELEBRATION. PLEASE STOP FANNYING AROUND WITH STUFF NO-ONE CARES ABOUT AND FIX THE EXISTING PRODUCT. #SORTITOUTSONOS

[LeeAnne @lee4nnes]

@Sonos Still absolute guff... please revert to the previous app. My system is utterly useless, much like your customer service. #sortitoutsonos

[LeeAnne @lee4nnes]

@Sonos @forthone so how exactly are we supposed to play our favourite radio stations when I cannot access Rayo via my Sonos app? #sortitout @BoogsTweets can you help? Any of your other listeners unable to access you via #sonosappupdate

[LeeAnne @lee4nnes]

@RosebudA @Sonos It appears not. Absolutely ridiculous customer service.

[LeeAnne @lee4nnes]

@Sonos @NikkiBweather21 Are you actually kidding me? This is the reason I chose Sonos... you've fucked this right up haven't you? 🙄

[LeeAnne @lee4nnes]

@Sonos

[LeeAnne @lee4nnes]

@edinhelp Just got home and this is a thing... I did try and move it but it's too heavy for me. Will DM you the address. ❤️

[LeeAnne @lee4nnes]

@edinhelp Me again... if there's no plan to replace this bin do you think we could have this removed please, it really is disgusting. #healthhazzard TYVM