Lee

[Lee @Lee75pl]

@CitroenIndia The product is good but after sales service is pathetic. Car stuck at Bengaluru Kodihalli service centre for more than 10 days for replacing defective parts under warranty in just a year of purchase. Complaint ID: 201022. Already raised Grievance with National Consumer helpline.

[Lee @Lee75pl]

@HarjitSingh1977 @CitroenIndia Facing the same issue of delayed service. No accountability.

[Lee @Lee75pl]

I was promised 2–3 days. It's been 10 days and work hasn't even started. Complaint ID: 201022.
@CitroenIndia

[Lee @Lee75pl]

Extremely disappointed with your after-sales service. My 1-year-old Basalt has been stuck at your service centre since 23 Sept for a warranty repair (AC condenser leak + front-right suspension)
@CitroenIndia

[Lee @Lee75pl]

@CitroenIndia Requesting immediate escalation: approve the warranty claim, give me a firm delivery date, and provide a loaner until the car is returned. Complaint Id-201022 @CitroenIndia please DM me. #Citroen #CitroenBasalt #CustomerService

[Lee @Lee75pl]

@CitroenIndia Extremely disappointed with your after-sales service. My 1-year-old Basalt has been stuck at your service centre since 23 Sept for a warranty repair (AC condenser leak + front-right suspension).

[Lee @Lee75pl]

@CitroenIndia I've paid for a car I can't use, with no timeline and no accountability. This is not acceptable from a brand trying to build trust in India.

[Lee @Lee75pl]

@CitroenIndia Since then they've been "waiting for warranty approval" from Citroën. I've had no updates unless I chased them.I've repeatedly asked for a loaner car and been ignored. Now the service centre has stopped answering my calls.

[Lee @Lee75pl]

@CitroenIndia I was promised 2–3 days. It's been 8 days and work hasn't even started. What happened: Parts took 3 weeks to arrive. Electronic City centre took my car and sent it to the Kodihalli (HAL) centre, but delivered the parts there only on day 3.