Lee Nutter

Cult leader. Follow me. Photographer. Ex-Sydney. Currently in Phnom Penh. [email protected]

[Lee Nutter @leenutter]

@ppavlov8 @apcyberax @crashplan Hope you have better luck then me. @crashplan and @code42 couldn't be less responsive.

[Lee Nutter @leenutter]

@MochrumPhoto @crashplan Ta! Been away without a sim for 4 days, didn't expect it to take @code42 7+ days to acknowledge my existence. Will buzz them ASAP.

[Lee Nutter @leenutter]

@MochrumPhoto @WarrenDalyMusic @crashplan If @crashplan has deleted my data like they have threatened in the warning messages I've received every day for the last week...

[Lee Nutter @leenutter]

@MochrumPhoto @WarrenDalyMusic @crashplan As you can tell I'm fucking pissed off with @crashplan... I have no intention of re-uploading 3.6TB of data to their service.

[Lee Nutter @leenutter]

@MochrumPhoto @WarrenDalyMusic @crashplan Oh no, it's superior knowledge. @crashplan knows everything, and their customers are fucking retards.

[Lee Nutter @leenutter]

@WarrenDalyMusic @crashplan So @crashplan has stolen 10 months off my previous subscription, cancelled my account, threatened to deleted my data, and ignored my emails.

[Lee Nutter @leenutter]

@WarrenDalyMusic @crashplan My payments fail on every card despite them working elsewhere. @crashplan I wonder if that is because I CAN'T CHOOSE MY FUCKING COUNTRY

[Lee Nutter @leenutter]

@WarrenDalyMusic @crashplan But my @crashplan support requests are 'not urgent' because 'I'm not a paying customer' despite being one for five years.

[Lee Nutter @leenutter]

@WarrenDalyMusic @crashplan The migration process deletes the personal account before initiating the business account. I'm trying to give @crashplan more money...

[Lee Nutter @leenutter]

@WarrenDalyMusic @crashplan That's the thing. My personal bill will more than double, but their support team is so fucking ignorant that they won't respond.

[Lee Nutter @leenutter]

@crashplan HOW MANY TIMES AND HOW MANY WAYS DO I NEED TO TRY AND CONTACT YOU. 6 DAYS NOW AND MY DATA AT STAKE. WHERE IS AUSTRALIA ON THIS LIST?

[Lee Nutter @leenutter]

@crashplan I wasn't skeptical until your support team told a five year multi account customer that their issue wasn't urgent and their data unimportant

[Lee Nutter @leenutter]

@crashplan Are you trying to piss me off?

[Lee Nutter @leenutter]

@crashplan Your process is broken and I'm being ignored. This is absolutely unacceptable.

[Lee Nutter @leenutter]

@crashplan The first was five days ago. Your support staff replied saying it wasn't urgent because I'm not a paying customer despite 5 years of paying.

[Lee Nutter @leenutter]

@crashplan I have also emailed several people, forwarded my ticket number to someone on your Twitter, and replied to emails as suggested.

[Lee Nutter @leenutter]

@crashplan I have already opened two support tickets.

[Lee Nutter @leenutter]

@crashplan Unless there is an FAQ that reads "why doesn't Crashplan business accept payment addresses from Australia" then I doubt I'll find a fix.

[Lee Nutter @leenutter]

@crashplan Ticket number is #999097

[Lee Nutter @leenutter]

@crashplan Migration process pt2:
- threaten to delete users data
- continue to ignore support requests because it isn't 'urgent'