It took me a while to understand this.
When I stepped into my first leadership role, I believed success was a result of perfect systems and processes.
But, as Mike Ettore so eloquently points out in this image from his book “Trust-Based Leadership”, you LEAD PEOPLE and MANAGE THINGS.
It wasn't until years later that I truly grasped this profound difference. But once I did, I began to see people, not as resources to be managed, but as individuals to be led with purpose and care.
Here are the most significant lessons I've learned from my experience:
1. Human Connections > Business Metrics
While KPIs and metrics are important, leaders build genuine relationships. They make the effort to know the person behind the role—understanding their aspirations, their concerns, and what motivates them beyond the numbers.
2. Distribute Decision-Making Power Across All Levels
Leaders trust their team enough to let them make their own decisions. I've repeatedly found that empowering your people builds their confidence, inspires them to be creative, and makes them accountable.
3. Come Down to Their Level
Leaders adapt to each team member's unique needs. Flexible work, personalized feedback, whatever it is… meet people where they are if you want them to thrive.
4. There is Power in Vulnerability
Leaders are transparent about struggles and uncertainties. I've learned that being open about my own challenges and seeking help when I need it builds trust. You share, you grow.
5. Identify And Celebrate Diversity
A high-performing team is also a well-rounded team. Identify and nurture each member’s strengths and create a space where they feel safe to contribute. Their varied perspectives and skills will only help you thrive.
6. Create Purpose-Driven Work
Your people are inspired when they understand how their contributions shape the bigger picture. Help them find meaning in their work and they will champion your business.
Leadership is not just about achieving outcomes but about enriching the lives of those you lead. And that can only happen by leading with compassion, kindness, and empathy.
Let's lead with not just our minds, but also our hearts. ❤️
Airbnb has a blueprint of their entire customer journey on their office walls.
They then map all product, policy, and service updates to it.
More companies should do this to avoid shipping the org chart.
Woohoo, I’m going to ADPList Product Day 2023. And just received my virtual VIP ticket! Looking forward to this 24hr bonanza of non-stop learning in groundbreaking work, career growth, future trends, and entrepreneurship 🎉! Learn more: https://t.co/mc3WFrM1Hm
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Here’s a long thread of things I did in my portfolio presentation for my current IC design role.
This isn’t advice on what you should do, but it might make you think differently about giving presentations.
So.
🧵 Bits and bobs below, with some reflections at the end.
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This shows confirmed deaths relative to the size of the population.
– In Italy and Spain the rate of confirmed deaths is falling.
– In the US and Germany it's rising.
– And in Korea it stays low.