Lena L. West

Inclusive Business Strategist to over 550 founders of service-based businesses through CEO Rising™, a virtual business accelerator.

[Lena L. West @lenawest]

@Zoom @rowancheung @ericsyuan @bbb_us To waste even MORE of my time? I’ll file with the Attorney General so you can answer on the record to the authorities. Train your phone support to do the right thing in the first place. I shouldn’t have to post on social to get your attention. @ericsyuan #scam

[Lena L. West @lenawest]

@rowancheung Instead of postulating on stage @ericsyuan needs to see to it @Zoom tends to their 130+ unanswered billing complaints with the @bbb_us #scam

[Lena L. West @lenawest]

@the_success_pod BUYER BEWARE: @Zoom made us an offer to double storage for no additional fee. We agreed in July. August’s auto bill has a higher fee. Called cust svc and they asked if I had proof and was told all their managers are “in a meeting”. How convenient. #scam

[Lena L. West @lenawest]

@ericsyuan BUYER BEWARE: @Zoom has over 136 unanswered complaints registered with the @bbb_us relating to billing. Even if half are erroneous, that’s bad business. #scam

[Lena L. West @lenawest]

@ericsyuan BUYER BEWARE: @Zoom made us an offer to double storage for no additional fee. We agreed in July. August’s auto bill has a higher fee. Called cust svc and they asked if I had proof and was told all their managers are “in a meeting”. How convenient. #scam

[Lena L. West @lenawest]

@Zoom I have been told in THREE emails you won’t refund because I don’t have a screenshot for proof. What I do have is my email outlining the offer and asking if there’s a catch. Next: complaint with the Attorney General. Let them deal with you. @ericsyuan #scam

[Lena L. West @lenawest]

@Zoom BUYER BEWARE: @Zoom currently has over 130 UNANSWERED billing disputes and complaints with the @bbb_us dating back to 2023. #scam

[Lena L. West @lenawest]

BUYER BEWARE: @Zoom made us an offer to double storage for no additional fee. We agreed in July. August’s auto bill has a higher fee. Called cust svc and they asked if I had proof and was told all their managers are “in a meeting”. How convenient. #scam

[Lena L. West @lenawest]

@freshbooks For Freshbooks to be posting notices for a price increase when no one is even answering the phones is WILD.

[Lena L. West @lenawest]

Hey @freshbooks I was on hold twice. Each time for an hour only to be told by a recording that all your reps are busy and to email you or call back. Is this the service we can expect with the price increase? 🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️

[Lena L. West @lenawest]

@freshbooks Thanks Lisa. Long hold times aren’t really the issue. It’s being on hold TWICE for an hour and then getting a recording that basically dismisses you and tells you to send an email. As if I haven’t been on hold for an hour.

[Lena L. West @lenawest]

@ariannahuff 9/ And @amazon? Surely you can’t be talking about THIS Amazon: https://t.co/qItY2SPUNq

[Lena L. West @lenawest]

@ariannahuff 8/ So before you sit up there and tell people what they’re not doing, why don’t you take a hard look at the industry you’re caping so hard for. And while you’re at it, look at yourself, too.

[Lena L. West @lenawest]

@ariannahuff 7/ And we’re not even going to talk about how they treat healthcare workers. You know a mere THREE years ago, healthcare workers had to FIGHT to get PPE in a GLOBAL PANDEMIC, right??

[Lena L. West @lenawest]

@ariannahuff 6/ And I wonder what would happen if all the healthcare CEOs gave up half their annual salaries to causes and people who needed support? I wonder…🧐🧐

[Lena L. West @lenawest]

@ariannahuff 5/ Most people in the US are uninsured, so let’s talk about the cost of getting access to medicine that can get someone to the point where they even CAN prioritize the “five daily behaviors”.

[Lena L. West @lenawest]

@ariannahuff 4/ But it’s a known fact doctors don’t listen to women or Black and Brown people when they complain.

[Lena L. West @lenawest]

@ariannahuff 3/ Additionally, some people have conditions that could have been more easily addressed if their doctors had only listened to them 5 or 10 years when they first presented with complaints.

[Lena L. West @lenawest]

@ariannahuff 2/ You do know if you have food and financial insecurity it’s almost impossible to rest well, manage stress and decide to take a walk, right?