@ibkenster We are so sorry to hear about your experience and we hope to resolve this issue as soon as possible. As we have advised we do require you to return the order for remake to resolve the issue reported. Unfortunately I am unable to include a screenshot of our email t you earlier ...
@ibkenster We apologize if you did not receive our response. Your ticket was escalated and responded to via email today. We are happy to resend our response if you would like.
@shroominatireal @opticalindustry We are sorry to hear you feel that way. Please let us know what the issue is and we will do our best to make things right!
@nearlincoln Thank you for reaching out to Lensabl! We would be more than happy to help you with your order. Could you kindly provide us with your order number so that we can check on this for you? With that information, we will be able to provide you with efficient assistance.
@montrellcruse@andybilinsky We apologize for the unexpected shipping delay with the mail carrier. If the tracking does not update by the end of the day on Monday, please reach out to our Customer Support Team, and we will assist you further!
@joeltalks Our optical lab is based in Colorado. The tracking link you shared is associated with the label you used to send your frames to us. If you've already emailed us requesting an update, rest assured, we're on it. We will locate your email and get back to you with a response today.
@mattrwalker1203@oliverpeoples So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@aganno So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@ARoseInTexas So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@Elixis28@Razer So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@patrickcrogo@lamaraboon Hi there! If you have any questions about our process, we would be happy to help you! You can contact us at [email protected] or on live chat M-F, 9am-5pm MST.
@Elly_Black_Lux Thanks for letting us know! We have flagged this to our customer support team to investigate and provide you with a proper update regarding your order today.
@Elly_Black_Lux So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@datsdatruth7 So sorry to hear about the issues with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@MichaelRogersDC So sorry to hear about the delay with your order! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!
@FNPtmagerl So sorry to hear that your order is taking longer than expected! Can you provide us with your order number or email ticket ID and we can investigate further? Thank you!