'Yemisi

Inquisitive. Knowledge-seeker. Dreamer. Traveler. Resister of cynicism. Tweeting about all things I care about

['Yemisi @leolar369]

#HappyInternationalWomensDay2026

['Yemisi @leolar369]

#WordsOfWisdom
#Habits

['Yemisi @leolar369]

#WordsOfWisdom

[Geekay @gkbalogs]

Many years ago, a customer walked into our Lekki outlet, visibly very upset. She had ordered a smoothie and angrily complained that she could taste banana in it. The problem? That particular product wasn’t supposed to contain any banana at all.

My team replied, saying there was no way banana could have found its way into that drink. We are very strict about following our standard recipes, but the customer insisted. She demanded a refund and said she would never come back. Then she added that she was actually allergic to bananas and was having reactions already. Allergic to bananas? That was a new one for us.

My team collected the drink, tasted it, and held their ground. We can't taste any banana, ma, and it was simply impossible. We would never add an ingredient that wasn’t listed. But the customer remained firm, insisting she could taste it and was reacting to it. She left the store angrily, never to return.

At that point, they reached out to me. I told them to call her, apologize sincerely for how she was feeling, and deliver a fresh drink right away. Then I spoke to her myself, apologise and reassured her that we would investigate, and promised to find out what really happened and her next smoothie order would also be free.

So, I immediately asked the QA Manager to dig deeper. If the customer insists, I told the team, we owe it to her and to ourselves to find out why. The investigation revealed something we had completely missed: the person who made the smoothie had used the same knife to cut banana for another product few minutes earlier, then used that same knife to cut the fruits for her smoothie. Woah!! The smallest of cross-contamination. A tiny action, but for someone highly sensitive to banana, it was enough to trigger a reaction.

That single complaint led us to introduce major changes in our production process. It changed how we handled tools, tightened our production and hygiene standards, and reinforced a stronger culture of listening.

The best customers aren’t always the happy, smiling ones who never complain. Sometimes, the best customers are the ones who challenge you, who point out what’s wrong, even when it’s uncomfortable to hear.

Never see a complaint as an attack, see it as a gift. The truth is a complaining customer still cares enough to speak up instead of walking away. And if you listen, investigate, and act, you don’t just fix a problem, you make your business better for everyone.

So, the next time a customer comes back to complain, don’t dismiss it. Lean in, listen, and learn. That’s where real growth begins.

Of course, you guessed right, she remained a very loyal customer.

['Yemisi @leolar369]

@lagosfoodbank @faith_adewale_ Look at our Faith o, using fame for good. This is what is called being an "influencer." What are the others ......never mind. I am proud. My heart is glad 💜

[Lagos Food Bank @lagosfoodbank]

When passion meets purpose, impact follows. 💜
@faith_adewale_ joined by fans and #foodbankvolunteers to support vulnerable women and families with food and clothing proving that together, we can fight hunger and restore dignity.

#FaithChangeTheWorld #LagosFoodBank #ZeroHunger #GivingBack

————-
You too can be a part of this private driven initiative. Send an email to [email protected] or call 07058617222

You can also make a donation to our various programs via any of the accounts below:
Account Name: LAGOS FOOD BANK INITIATIVE
0463977946 - GTB
1016014957 - ZENITH BANK
1020057249 - UBA
1907360767 - Access Bank
0106793890 - Union Bank
0002221706- Standard Chartered
For GTB account holders you can donate using USSD CODE by dialing *737* 35 *amount* 9222 # (i.e. *737* 35 *2000* 9222 ).

For International donations:

Paystack: https://t.co/vUTE1dNWDA

Flutterwave: https://t.co/dZtpG8TCbj

This is #NOTALAGOSSTATEPROJECT

#lagosfoodbankinitiative
#sdgs #unitednations #sustainabledevelopmentgoals #socialresponsibility #sustainability #sdg1 #sdg2 #communitydevelopment #lagosfoodbankintiative #charity #Africa #zerohunger #poverty #stophunger #tefap

['Yemisi @leolar369]

#AfricanProverbs
#WordsOfWisdom
#WisdomWednesday

['Yemisi @leolar369]

@Fswglory @faith_adewale_ Yeay! 🙌🏽

[Ojong-Ayamba Reine @OjongReine]

@faith_adewale_ I am soo happy seeing you smile

['Yemisi @leolar369]

Now we know what the agenda was.

['Yemisi @leolar369]

Is it wierd that I'm so not liking this conversation Faith is having with Sultana? What's the agenda? Is it just about cigarettes?#BBNaija

['Yemisi @leolar369]

@Fswglory It's ok. Big Brother knows that all the other housemates put together are no competition for Faith except Dede to an extent. Faith would've won every task. At this point, Faith doesn't need BBNaija to move forward. What's waiting for him outside is more than ₦150M

['Yemisi @leolar369]

@BBNaija On the other hand, I think I see what Big Brother is doing. The remaining housemates are really no competition for Faith, except maybe Dede to an extent. It would be unfair to leave him in the house to continue competing with them.

['Yemisi @leolar369]

@BBNaija I've suddenly lost interest in this show.

['Yemisi @leolar369]

@innosonvehicles I haven't seen the congratulatory message from @innosonvehicles to the winner of the Innoson task. Did I miss it? #BBNaijaS10

['Yemisi @leolar369]

I've never felt such strong emotions about strangers like this. #BBNaijaS10 did this.

['Yemisi @leolar369]

@archivesofher_ 🤣🤣🤣🤣

['Yemisi @leolar369]

@Fswglory 😅

['Yemisi @leolar369]

@CassumM Clear off? How typical. Insults in response to logical and evidential observation. I would be very appreciative if you cleared off from my TL, please. Thank you very much.