Leo Miles

Mum, dog lover, Financial Services policy person living with Type 2 Bipolar. Eternal optimist striving for a fair, inclusive financial system. She/her.

[Leo Miles @LeonoraMiles]

@sainsburys Why is it so difficult to speak to anybody? Every route tries to send you back to the website FAQs which obviously can't tell you where your missing delivery is. How can you run logistics when local issues are dealt with by a contact centre in another country? All mysteries...🤦🏼‍♀️

[Leo Miles @LeonoraMiles]

@sainsburys Happy February and once again I find myself on the wrong end of your horrific customer services doom loop. Can you help me get a refund for my order that wasn't delivered but has been charged for please?

[Leo Miles @LeonoraMiles]

@sainsburys Oh dear. You've plunged me back into an automated 'customer service' loop of doom via DM. Why can't I just get a response to my complaint?🤦🏼‍♀️

[Leo Miles @LeonoraMiles]

@sainsburys Hi Julie. I've had no follow up to my complaint about my utterly botched delivery. You've now exceeded the 72hr SLA. Do I need to take it to alternative dispute resolution?

[Leo Miles @LeonoraMiles]

@sainsburys Oh dear. It's all gone horribly quiet now I've explained my sorry saga of the last 3 days by DM. Perhaps you're only here to talk about pizza after all 😢

[Leo Miles @LeonoraMiles]

@sainsburys Well actually Ryan I'm having an unhappy Friday. Sadly my favourite🍕(ham & 🍍 since you asked) was ood by the time it arrived *3 days* after my delivery was scheduled. After 7 📞 to your call centre in ?ZA I'm feeling quite sad actually 😭 Who can I contact for help?

[Leo Miles @LeonoraMiles]

@_hollycameron It's okay, it's will be good prep for all the deadlines that converge on you after the school holidays when you've been juggling childcare and work for the best part of 8 weeks! Savour the halcyon nursery days...

[Leo Miles @LeonoraMiles]

@EmerDemeza @TheFCA What do you mean it's dry and techy? 😉 Just settling down with a cuppa to read the full 282 pages.

[Leo Miles @LeonoraMiles]

@_hollycameron Never recovered from being told in Media training that I was 'too boring' for talking about y'know, the actual policy calls and needed to 'jazz it up a bit'🤷🏼‍♀️

[Leo Miles @LeonoraMiles]

@battyberd @ResearchWales @CCriadoPerez @HywelDdaHB Link doesn't work. Perhaps they have been overwhelmed with responses from the GFPs in Wales?! 🤷🏼‍♀️

[Leo Miles @LeonoraMiles]

Another great opportunity to join this fabulous team working to tackle the hugely important issues of social and financial injustice.

[Martin Coppack @martin_coppack]

We are continuing to expand our team - on a mission to end the poverty premium. It should not cost more to be poor. Take a look 👀

[Leo Miles @LeonoraMiles]

Incredibly excited and proud to be working with @santanderuk to make sure people get the support they need to manage the financial impact of cancer.

[Santander UK @santanderuk]

We’re proud to announce @macmillancancer as our new Charity Partner. We look forward to working together to help transform financial support for people affected by cancer in 2022 and beyond.

[Leo Miles @LeonoraMiles]

📢We're still welcoming applications for the two fantastic Senior Policy Adviser roles in our lovely Policy team:
https://t.co/yYR67YCId3

👇Find out about more about the kind of policy work you could be doing to tackle the financial impact of cancer here: https://t.co/96sDRVqSiZ

[Leo Miles @LeonoraMiles]

@_hollycameron Ah, fond memories. I'm not even going to spoil the surprise by telling you what joys your 40s hold 😉

[Leo Miles @LeonoraMiles]

The brilliant @martin_coppack highlighting the frustration of working to tackle #FinancialExclusion and the #PovertyPremium when @TheFCA clearly has a critical role to play but no remit.
A cross-cutting 'must have regard to' #FinancialInclusion is vital https://t.co/Jb3ZehBoCl

[Martin Coppack @martin_coppack]

It nonsensical to have a financial regulator (@FCA) that isn't required to even think about the financially excluded, never mind address their needs. Our campaign for change: https://t.co/5IeJZt9upk

[Macmillan Cancer Support @macmillancancer]

Our new research shows that 83% of people with cancer in the UK experience some kind of financial impact from their diagnosis. This cost amounts to an average of £891 a month on top of their usual spending.

Read more in @Independent ⬇️ https://t.co/5yeh8Litlu

[Leo Miles @LeonoraMiles]

@ianlush13 @RosieOldham8 100% agree. Often the very best candidates submit at the 11th hour because they're so busy doing the other things they already do really well (and are paid for!). As it's effectively a speculative activity, they've legitimately prioritised it as a 'just in time' activity.

[Leo Miles @LeonoraMiles]

@SMMBrightBlueH @_IanHorne @nigelwalsh @kate_bohn One of my regular haunts love. Can't believe I've never taken you there. But will you make the trip to Vauxhall for me now that there's another incentive...?😉

[Leo Miles @LeonoraMiles]

Today we've released new figures on the shocking cost people face after a cancer diagnosis. Macmillan and our specialist financial guides are here to help, but we need everybody who can, including banks, insurers and regulators to play their part in tackling this huge challenge

[Macmillan Cancer Support @macmillancancer]

Millions of people in the UK are being hit by a ‘cancer price tag’ that reaches almost £900 a month.

This can be because of:
💰 loss of income
🚗 increased travel and parking costs
🔥 increased heating
🍽️ changes in diet
👚 new clothes
✉️ additional bills and more.

[Leo Miles @LeonoraMiles]

@kirstygood11 @martin_coppack Hear hear!