Donna Pierson

SecondFi Recovery | Blockchain Engineer and Ecosystem Builder for Blockchain Projects | Pre-seed and Seed Investment | Listing Affiliates with Bithump

[Donna Pierson @LeptonsX]

Quarantine mode is launching this week so you can safely check your wallet status, with secure export coming next week to help move assets without a hardware wallet, you can send me a Dm for further assistance with this.

[enael @EnaelMusic]

@secondfiapp My ticket is open with no answer i dont have hard wallet i want my wallet back!

[Donna Pierson @LeptonsX]

We're actively progressing on the recovery process, quarantine mode enables this week so you can check your address, with secure wallet exports planned for next week. DM me your wallet details for personalized help.

[Real Bill K @BillgometsBill]

@emurgo_io @secondfiapp When will I be able to recover my wallet’s?

[Donna Pierson @LeptonsX]

For your NIGHT tokens still in the thawing phase, just submit your public wallet address through the support portal and our team will give you personalized guidance on moving them safely during the recovery process or send me a DM and I will personally see through it for you.

[Doruk Mirza @doruk_mirzaa]

@emurgo_io @secondfiapp I still have NIGHT tokens that are in the thawing phase in my old wallet. How will we be able to transfer these tokens safely to a new wallet during the recovery process?

[Donna Pierson @LeptonsX]

Could you DM me the transaction hash? I'll review it right away and help sort this out.

[OM @oscarmichaiu3s]

@emurgo_io @secondfiapp Why does my NGHT disappear and is sent to another wallet every time I convert ADA into NIGHT?

[Donna Pierson @LeptonsX]

Your Midnight allocations tied to Yoroi wallets are still safe since they're linked to your Cardano addresses and allocations are temporarily paused for all Glacier Drop redemptions as a precaution after the incident.

[Conbobulator @Conbobulator]

@Cardanians_io So what happens to midnight allocated for yoroi wallets?

[Donna Pierson @LeptonsX]

It might not be on the website but it supports $Night

[Chesty @Chestyy5h81]

@KeystoneWallet It’s not showing as a supported asset on your website 🤷

[Donna Pierson @LeptonsX]

Send me a direct message and I will walk you through the process safely.

[Greg m4016492879 @Madusas13]

@xprcore @XPRNetwork Can anyone tell me how to transfer Xpr from Xaman wallet to Dcent wallet can’t get it off

[Donna Pierson @LeptonsX]

A new quarantined wallet is going to be launched, you will need to verify your wallet status before migration. Send me a Dm and I will walk you through the process or you could send an email with your ticket.

[ENRICO PALLAZZO @biscuitchirp2]

@MinswapIntern @emurgo_io @secondfiapp Where to migrate?

[Donna Pierson @LeptonsX]

First check if your wallet was affected using our checker, then for safe access or recovery help, send me a DM and I’ll guide you from there.

[Reaper 👻 @D1andonLee]

@MinswapIntern @secondfiapp So how do I access my wallet?

[Donna Pierson @LeptonsX]

If you're unable to pull up your wallet address in the, just send me a DM or submit a ticket and we will help sort it out for you. Keep your app and seed phrase safe in the meantime because it will be needed in the recovery process.

[Kuyoro Segun @kuyoro64]

@emurgo_io What is your advice for user that can't access their wallet address, since the secondfi app is paused and they can access the address on the app?

[Donna Pierson @LeptonsX]

Yes, our recovery plan covers all affected assets including NFTs, we'll return them in original form. Please DM me or submit a ticket for details on your specific wallet.

[Jacob Sorensen @JacobSorensen1]

@emurgo_io Is there any kind of recovery plan for NFT's that were drained?

[Donna Pierson @LeptonsX]

We need your wallet address to verify and process the recovery, try checking old Binance transaction exports or a Cardano explorer for any past tx details, then you can DM me your ticket and we'll handle it from there.

[Mriya @67Eleanor]

@emurgo_io I’ve placed my ticket and got email about providing my wallet address. Is this email genuine [email protected] Well it’s been years since I’ve transferred ADA from my Binance account so I cannot get my wallet address my history doesn’t span so far

[Donna Pierson @LeptonsX]

For now, please check your wallet with our recovery checker first before trying to restore the seed in another Cardano wallet, just to stay safe. If you can send me a DM, I can walk you through next steps via the portal.

[Rray B @brray53]

@secondfiapp Can we actually use other wallets in cardano to open our wallets from you yet?

[Donna Pierson @LeptonsX]

We get that blocked accounts are stopping a lot of people from grabbing their wallet address to check. Send me a DM and we will help you directly. Just keep your app and seed phrase safe for now because you will be needing it for the recovery process.

[Jman @JoshuaMichealM1]

@secondfiapp can't check cause our accounts are blocked to get our wallet address... would be the case for a lot of people

[Donna Pierson @LeptonsX]

Your ADA is secure on-chain. Check your status with the checker, then send me a DM for recovery help. We're actively working on it.

[Marcelo @ColinaMello]

@SecondFiCTO You are still under maintenance. For how long ? I can't access my ADA( if is still there) wtf is going on. What happened to Yoroi wallet and how about Cardano being safe?

[Donna Pierson @LeptonsX]

Please don’t restore your seed phrase in Lace or anywhere else, send me a Dm and how to restore your wallet securely.

[Crypto Cat Lady @patsycryptotime]

@Beethoven779 @YoroiWallet @secondfiapp I cant access my Yoroi wallet when I open the chrome extension. Do I have to restore the wallet using Lace? The chrome extension takes me to SecondFi but says its locked due to the breach of wallets.

[Donna Pierson @LeptonsX]

If you can’t access your wallet right now, check it with the Asset Recovery Wallet Checker. If you still can’t locate your address send me a Dm and we will help you out.

[The Swan @theswan75]

@secondfiapp How can we find our address if we don’t have access to the wallet?

[Donna Pierson @LeptonsX]

I'm really sorry your X Card NFC stopped working and you can't access your coins . I can imagine how frustrating that is. Please DM me your support ticket number and I'll personally escalate it to get you back online ASAP.

[Bambi Lynn 🌺 @BambiLynn777]

@ELLIPAL I thought using Ellipal cold wallet would be safer. Now my X Card's NFC feature is not working and I can no longer access my coins. This is not good. I am very frustrated and your customer support just keeps sending me generic canned responses. 😳

[Donna Pierson @LeptonsX]

I reached out to you before, DM me your wallet address and the burn transaction hash to get it sorted manually ASAP.

[Muhammed apo Yılmaz @apo_lmaz57864]

@AITECHio @chatgpteeee Support told me via email that this is irreversible, but this is unacceptable. I burned my 28,000 tokens solely to transition to the ACN network as instructed. I am asking for your urgent technical assistance to recover my 28,000 tokens on the new network.

[Donna Pierson @LeptonsX]

You have to manually migrate 1:1 using the same wallet address.

[Lakshay Setia @Laksh_setia10]

@SteveMorganOk @AITECHio Helo can anyone tell. Is the Aitech automatic convert Into ACN. On Trust wallet. ?