Bernadette

[Bernadette @lessib]

@MonsoonUK can you please reply to my emails.
I ordered a dress on the 7th October and its still with hermes for delivery since 12th October!!! I would like a refund.... Which has been requested 6 times so far. Your call centre is closed so this is my only way of contacting now.

[Bernadette @lessib]

@DunelmUK can you please issue me with a refund for goods I bought over a month ago and you've still not shipped! You've made it impossible to speak to a human to discuss this and I've requested a refund 3 times online and nothing!!!

[Bernadette @lessib]

@Decathlon can you please answer my message! We've just ordered our 4th bike with you and its come with no pedals! Absolutely fuming that we've waited so long for it and my daughter @lessimore_molly still can't use it.

[Bernadette @lessib]

@tabitharose99 😂😂

[Rimco Slats @RimcoSlats]

Our slats are very diverse - need flooring for garages, sheds, greenhouses, high traffic areas, kennels? Consider us for your flooring needs #notjustforsheep #shedfloor #plasticwalkways #plasticslats

[Bernadette @lessib]

Day 25 and after being promised every day this week of a call from the Manager at the Newport store ,and not receiving one, I have finally taken this to the CEO of sainsburys! Let's see what response I get now @sainsburys

[Bernadette @lessib]

Day 22.... I was promised a telephone call from a manager @sainsburys again yesterday but still nothing!
For such a high profile company this is the most disgraceful customer service ever!

[Bernadette @lessib]

@PaulChucky38 @sainsburys @BBCWatchdog They've messaged me for my details....AGAIN ... Not quite sure how many times you have to give them these.
I think they are just trying to wriggle out of it!
It's a shame one of the managers haven't had the decency to call me to keep me updated or explain what has gone on!

[Bernadette @lessib]

Day 19.... Still waiting for my telephone call from a manager and my goodwill refund.
How long with this go on @sainsburys????

[Bernadette @lessib]

Day 15.... I was promised a telephone call yesterday as a matter of urgency at 13.28pm but still nothing!! @sainsburys this is disgraceful!

[Bernadette @lessib]

@theresaAnders38 @sainsburys I've had my initial refund... 2 weeks late.. but I was promised a telephone call from a manager a goodwill voucher and not received neither. Disgusting!

[Bernadette @lessib]

@sainsburys Hello
No.. Nothing at all.
I left my mobile number which is the best number to contact me on.

[Bernadette @lessib]

Day 15.... I was promised a telephone call yesterday as a matter of urgency at 13.28pm but still nothing!! @sainsburys this is disgraceful!

[Bernadette @lessib]

@sainsburys @sainsburys it's not good enough.
I have to pay you immediately but you think its OK to make me wait over 15 days for my refund.... With excuse after excuse!

[Bernadette @lessib]

14 days and counting..... Even left my mobile number yesterday with you and still no contact!! @sainsburys are you ever going to refund me my money 🤔🤔🤔

[Bernadette @lessib]

13 days and counting @sainsburys

[Bernadette @lessib]

@sainsburys @sainsburys I'm still waiting for a telephone call.

[Bernadette @lessib]

13 days and counting @sainsburys

[Bernadette @lessib]

Absolutely fuming that I'm still waiting for my refund from @sainsburys. Its been 12 days since my shop didn't arrive.
I've been told by 2 departments that they have made the transfer but its nowhere to be seen! What do you have to do to get your money back?

[Bernadette @lessib]

@sainsburys Thanks Naomi for your reply. I'm free at any time for a call.

[Bernadette @lessib]

Absolutely fuming that I'm still waiting for my refund from @sainsburys. Its been 12 days since my shop didn't arrive.
I've been told by 2 departments that they have made the transfer but its nowhere to be seen! What do you have to do to get your money back?

[Bernadette @lessib]

@sainsburys online shop delivered sunday, only half of it arrived, was assured it would be dealt with today & refunded. Ive been refunded for 4 sub items, but half of my shop is still missing. Store has said its not their fault, call centre can't make a decision? #whosfaultisit