Official account for LEVOLOR®, Custom and Stock Blinds and Shades trusted to work beautifully in every room of your home, today, tomorrow and every day.
Whatever your need, whatever your style, there's a roller shade for you. With motorized and cordless operation, our solar, fabric, and banded shades are certified Best for Kids products. https://t.co/dQmB6G2qrL
@GilmoreinSc The issue is the original order is from 2005. The headrail has since been replaced and we no longer carry that model valance clip. We have a couple blind parts websites that we recommend that have a lot of our discontinued parts we no longer stock. Again, my apologies. - Travis
@GilmoreinSc I'm sorry you weren't able to get the assistance you requested for your warranty. If you can direct message me your order information and brief description of issue. I would be more than happy to look into it for you. My apologies again for the inconvenience. - Travis
@sassystephj@HomeDepot The federal government passed a law requiring all window coverings go cordless due to child safety. If you are able to provide your order information. Please direct message us and I would be more than happy to assist with your warranty. My apologies again - Travis
@sassystephj@HomeDepot I'm sorry your blind has a broken cord as well as the misunderstanding on your warranty. We do not require a receipt for our custom order product. We also have a 10-year warranty on our products. We would only need your original order information to assist.
@Juiceknuckle I'm sorry your slats have become warped. If you would DM us a copy of your receipt or any order information. I would be more than happy to assist you with your warranty. My apologies again for any inconvenience this may have caused. - Travis
@benricchio No worries. We also accept DMs through Facebook or Instagram. You can contact our customer service at 1800-752-9677 Mon-Fri 9am-6pm. Just explain that we spoke via X, formerly Twitter. Anyone of our customer service specialist would be able to pass your information over to me.
@benricchio I'm sorry you had to send your shade in for repair. If you can direct message your repair number. I would be more than happy to look into this for you. My apologies again for any inconvenience this may have caused. - Travis
@ACarpetKing@Lowes My apologies for the delays you are experiencing receiving your order. I certainly understand your frustrations. I can assure you that it is not due to missing USB cables. If you can direct message us your order details. I would be more than happy to review your order. - Travis
@jcinpa01 I'm sorry your cords are fraying on your shades. If you can direct message a copy of your receipt. I would be more than happy to assist you with your warranty. My apologies again. - Travis
@DebbieB55@Levolorisjunk I'm sorry to hear you were not able to get your blind shortened. Our custom ordered blinds are not able to be shorten after they are shipped. If you can direct message us your order information. I would be more than happy to assist you. My apologies again. - Travis
@KikiConti I'm sorry to hear of your defective shade. Unfortunately our warranty does not cover installation because it is something we do not offer. I would be more than happy to assist you with selecting a new color under your warranty. My apologies again for the inconvenience. - Travis
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@colinpurrington Thank you. Since the warranty has run out we do offer the repair at a small fee. We would cover the return shipping charge after repair. This service is available so you can continue to have matching shades that operate properly to avoid purchasing new ones. My apologies again.
@colinpurrington I'm sorry you to hear you are having to send your shade in for repair a second time. Our shades have a 10 year warranty. How old is your original order? If you would like to discuss further please send direct message. Thank you. - Travis
@Diego_f_sr I can certainly understand your disappointment not being able to get a replacement part for your defective blinds. If you can direct message a copy of your receipt. I can look into what other options we may have. My apologies for any inconvenience this may have caused. - Travis
@KarenRabadan I'm sorry to hear your blinds are not arriving to you as expected. If you can please direct message us your order information. I would be more than happy to review your order. My apologies again for any inconvenience this has caused. - Travis
@ReddAnt66 I can certainly understand how you feel. I'm sorry we are not able to get you the part that you are requesting. If you still would like to discuss your warranty. I am more than happy to help. Again my extreme apologies.
Whatever your need, whatever your style, there's a roller shade for you. With motorized and cordless operation, our solar, fabric, and banded shades are certified Best for Kids products. https://t.co/dQmB6G2qrL
@ReddAnt66 I'm sorry your Roller shades have become defective. Unfortunately we have limited parts for our off the shelf stock products. If you can DM us a copy of your receipt. I would be more than happy to assist you with your warranty. My apologies again for the inconvenience. - Travis
@bbiakeddy I'm sorry your motorized shades are not working the way you expected. I would be more than happy to assist you with your shades. If you can DM us your order information. I can see the type of shades you have to best help you. My apologies again. - Travis