Alexandra Newton

[Alexandra Newton @lexismith1991]

@JustEatUK Total waste of time! If you’ve had issues with previous orders & received a refund/credit before, justeat stop refunding for new orders where there are problems including missing items & incorrect items received, so you won’t get your money back! So much for our consumer rights!

[Alexandra Newton @lexismith1991]

@JustEatUK item missing from order and an incorrect item received. Yet I’ve been refused a refund despite sharing photographic evidence! Raised a complaint by email and still no response.

[Alexandra Newton @lexismith1991]

@OfficialRandL @JDSports @OfficialRandL do you ever reply to the access emails? 16 MONTHS I’ve been waiting for a reply! 😡

[Alexandra Newton @lexismith1991]

@McDonaldsUK I’ve been charged for an app order which the store couldn’t process and I was unable to cancel it on the app. I had to repurchase the order in store. Yet the app purchase has now been deducted from my bank account. I’ve emailed customer service twice with no reply!

[Alexandra Newton @lexismith1991]

@HSBC_UK How do I transfer money from my E-ISA to my current account? Mobile banking is still down and urgently need to access the funds for my stepdaughters birthday party tomorrow!

[Alexandra Newton @lexismith1991]

@Goldsmithsuk how long does it take for an assessment to be completed on a returned engagement ring that is faulty? I was advised 48h but it’s now been a week. Despite chasing via online chat and telephone there is still no update from the relevant department.

[Alexandra Newton @lexismith1991]

@OfficialRandL does anyone ever actually read and respond to your access email address?! 3 weeks and nothing, despite chasing!

[Alexandra Newton @lexismith1991]

@CostaCoffee ordered on the app for click & collect, to arrive at the store which is closed for maintenance. Order still active and can't cancel it, nor will another store honour it. Why when shops are closed does the app still allow orders to be processed? How do I get a refund?

[Alexandra Newton @lexismith1991]

@NatWindscreens why are the lines for your Reading branch closed? My appt has been changed with no prior warning (only realised when I logged into my booking). Your call centre has sent them urgent messages and they still aren't responding, and noone can contact them via phone!

[Alexandra Newton @lexismith1991]

@NatWindscreens why are the lines for your Reading branch closed? My appt has been changed with no prior warning (only realised when I logged into my booking). Your call centre has sent them urgent messages and they still aren't responding, and noone can contact them via phone!

[Alexandra Newton @lexismith1991]

@ilmakiage charged separately for an 'add on' product I did not order, authorise nor consent to. You used the same payment details from an earlier purchase. Only way to contact is via email! I've opened a case with PayPal. I want the order cancelled!

[Alexandra Newton @lexismith1991]

@HollywoodBowlUK your website states 50% concessionary rate for games booked & bowled before 6pm on a Thurs. Yet the price only shows a 12.33% discount for 1 game at 5pm today. Phoned you to be told the website is wrong & you can't honour what your website states?! Surely not!!

[Jo-Anne Stobbart @JoStobbart]

@TaylorWimpeyplc This is the condition of the roads at the Loddon Park estate. Building works finished over a year ago yet the roads are still not complete. They have become In such a state of disrepair they are dangerous! When are you going to finish what you started?

[Alexandra Newton @lexismith1991]

@Hermesparcels my parcel hasn't moved in 8 days! I cannot get through to anyone and noone is responding to my support enquiry via Holly, the digital assistant. Could someone actually bother to help sort this and contact me?!

[Alexandra Newton @lexismith1991]

@AskSmythsToys @SmythsToysUK I purchased a digital Roblox gift card online, and it states that it "includes a free virtual item". Yet when the gift card was redeemed there was no free virtual item just the credit. Can someone please resolve this?

[Alexandra Newton @lexismith1991]

@newlook is anyone bothering to read or respond to messages? You've received my return and only refunded part of it? Would be nice if someone could actually look into this instead of receiving auto replies. I have supplied all the requested info TWICE! Don't ask me to DM..I have!

[Alexandra Newton @lexismith1991]

@VodafoneUK I've been waiting for a manager to call me back for 9 days after being told it'll be within 48 hours! This is already regarding a complaint I've made. Absolutely disgraceful service! Can someone actually sort this for me?

[Alexandra Newton @lexismith1991]

@JacChapman17 it happens every April due to the new financial year. you'd have received an email and it'll state on the app/online account

[Alexandra Newton @lexismith1991]

@VodafoneUK I've been waiting for a manager to call me back for 9 days after being told it'll be within 48 hours! This is already regarding a complaint I've made. Absolutely disgraceful service!

[Alexandra Newton @lexismith1991]

@IKEAUK Ikea news to speak to someone urgently but phone line is closed? someone get back to me ASAP please