@Clare_Moxey@Victorianplumb Hi Clare, I did indeed. From speaking to others who have ordered from them, this seems to be a common occurrence. I’ve now received my order and am happy with the items, but would never use them again due to ridiculously long delivery times
@Victorianplumb extremely dissatisfied with the length of time it is taking for my bathroom suite to arrive. Now over the 10 working day delivery window and still no communication. It should not take over 2 weeks to deliver simple items that are in stock.
@Steve__Tipton@youfibre The customer service really is non existent, which will be the company’s demise if new competition comes round the corner, as good customer service is always high on the consumer priority list.
@youfibre I have been waiting weeks and weeks to get my new self build property on your map. Please can you inform what is taking so long? I really need an install asap. Everything sorted from Netomnia’s end
@Victorianplumb Recent update- received an email to say my goods will be delivered on 2/1/25 when I ordered them on 10/11/24. TERRIBLE SERVICE - AVOID AVOID AT ALL COSTS.
@netomnia@youfibre have been waiting weeks to get a new line installed to my self build property with zero progress. Both my neighbours have it. Does not bode well as a new customer, any chance of a resolution???
#usyk seems like such a genuinely nice guy. Deserved the win, I wanted #fury to win as much as the next person, but #usyk clearly won. Well done to him 👍
@OctopusEnergy is there a reason why it’s so difficult to obtain a date for a new connection installation? Each time I ring I am told I’ll have to ring back the following week when the ‘appointments have been allocated’. Why can a future date simply not be offered???
Went with @OctopusEnergy as electricity provider for new build project owing to their glowing customer service reviews and have had NOTHING but problems trying to get a meter installed as a new customer. Does not bode well as a new customer, will now be looking elsewhere