LibraryH3lp

LibraryH3lp provides flexible, affordable virtual service software for libraries, education, and non-profits combining chat, texting, screensharing & FAQs.

[LibraryH3lp @libraryh3lp]

We've made it even easier to force a webclient user to log out if they've forgotten to do so! Local LibraryH3lp administrators can use the "Force Logout" button for a webclient user. That's it! Easy peasy.

Read more at https://t.co/gJRBBaGLOf

[LibraryH3lp @libraryh3lp]

How has the addition of entry forms impacted your guest engagement? Are stats up, down, or unchanged?

If you have adopted LH3’s optional entry forms after having provided service without entry forms, let us know in the comments over on our blog at https://t.co/ZE5s2X1GP5

[LibraryH3lp @libraryh3lp]

Did you know that you can share a link that takes guests directly to your chat widget as part of that outreach in social media posts? Learn more in our latest blog post at https://t.co/Ab9DVH2tcH

[LibraryH3lp @libraryh3lp]

Group chat makes work easier (and more fun!). Not a fan of long email chains or waiting hours for a simple answer? You might just want to check out our latest blog post on using conference rooms to keep work flowing without unnecessary delays. https://t.co/t2K6guwS1K

[LibraryH3lp @libraryh3lp]

We believe that the EU region has now recovered. We will continue to keep a close eye on it. Please let us know if anything is still amiss.

[LibraryH3lp @libraryh3lp]

We are working on diagnosing a problem with our EU region.

[LibraryH3lp @libraryh3lp]

The EU region is recovering but not all services are fully functional. We'll keep you updated.

[LibraryH3lp @libraryh3lp]

We've expanded the features available in the queues management page of the admin dashboard and given it a fresh new look! Please give it a whirl and let us know of any suggestions you might have to improve it for everyone.

More details on our blog at https://t.co/gQ0RfNVxzK

[LibraryH3lp @libraryh3lp]

Got FAQ? If you don’t have a FAQ yet, now is a fine time to start. Start small with a few key commonly asked questions and then build over time. Plus the LibraryH3lp support team offers free template design and import services! Learn more at https://t.co/1lad9Gw5fL

[LibraryH3lp @libraryh3lp]

Left the office in a rush and forgot to log out of chat. Doh! Now what? You don't want to leave guests hanging. The good news is that you can straighten this out pretty quickly if you have access to a computer or mobile device. Learn how at https://t.co/1kkC28IB2F

[LibraryH3lp @libraryh3lp]

Have you considered adding a proactive chat invitation to your chat snippet? Adding an invitation to your existing chat entry points can make a crucial difference in enhancing the visibility of chat on your web pages. https://t.co/DwYOZmuHrc

[LibraryH3lp @libraryh3lp]

In our last 2 blog posts, we've been talking New Year's resolutions and how just a few tweaks here might just enhance visibility and improve usability for guests. Today you can catch the last post in the series at https://t.co/j1xzLNpHNM

[LibraryH3lp @libraryh3lp]

Sometimes a few tweaks can enhance visibility and make chat more usable for your guests. To help you maximize engagement, we developed some questions you can ask yourself to see where you stand like “Is it easy for guests to start a chat?” Read more at https://t.co/M9GImxaoqE

[LibraryH3lp @libraryh3lp]

Reviewing how you use chat widgets on web pages is a simple way to maximize the effectiveness of chat widgets for 2025. A few tweaks here and there can enhance visibility and make chat more usable and enjoyable your guests. Here are some tips to help… https://t.co/zZLz58Bz2U

[LibraryH3lp @libraryh3lp]

It looks like this issue is resolved. We’ll continue to keep an eye on things.

[LibraryH3lp @libraryh3lp]

Looking into why folks cannot reach LibraryH3lp. Will update when we know more.

[LibraryH3lp @libraryh3lp]

@kathligation We're seeing evidence of stable connections on our end now for affected customers. Could you let us know at your convenience if things have improved on your side or if there are still lingering issues?

[LibraryH3lp @libraryh3lp]

@kathligation Are you on the west coast by chance? All similar reports we’ve had so far are for customers in the western side of North America.

[LibraryH3lp @libraryh3lp]

Some customers in the western parts of North America report an inability to access the main LibraryH3lp server, possibly due to a regional networking issue. We are attempting to pinpoint a cause.

[LibraryH3lp @libraryh3lp]

@kathligation Hi there! No, we are up however some customers report that they cannot reach us so we suspect a regional networking issue. We’re currently trying to pinpoint a possible cause. Are you still unable to connect?