Jill Hepworth

Lead User Researcher from Leeds. Avid reader, bakes a bit, loves travelling but has to be 5* all the way! #lovemylife. All views my own.

[Jill Hepworth @Librarywitch]

@TalkTalk 2/2 she had to then get a neighbour to help her. Surely when you deal with vulnerable elderly people, you can forgo making people act as telecoms engineers and just book a repairer. And not threaten her with a £75 charge if she got itwrong after doing said telecoms work

[Jill Hepworth @Librarywitch]

@TalkTalk Wanted to let you know how appalling I find it that when my 85 year old mum contacts you as her landmine has an issue, you make her jump through hoops having to unscrew faceplate and do tests which she didn't know how to do before you would book a repair for her. 1/2

[Jill Hepworth @Librarywitch]

@UPS_UK I'm struggling to change the date of a delivery. Your system is sending me around in a loop telling me to log in to MyChoice to change the delivery date but when I do it says there are no deliveries due but there are and I need to change it! So frustrating. Can you help?

[Jill Hepworth @Librarywitch]

@Morrisons Wanted to say a big thank you to the delivery driver who just delivered my. shopping. Wouldn't have blamed him not coming as we live on a steep hill thats covered with snow and ice. He had to walk part way to avoid getting stuck. Certainly went above and beyond!

[Jill Hepworth @Librarywitch]

Keep Morley Post Office open - Petition by Mark Sewards MP - Sign the Petition! https://t.co/VlUredIRgc via @UKChange

[Jill Hepworth @Librarywitch]

If @WeAreOpenreach do turn up, they'll just have a wasted journey and a door in their face! So sick of bad customer service from big companies. Sort it out!

[Jill Hepworth @Librarywitch]

@TalkTalk @WeAreOpenreach how hard is it to cancel an appointment for fibre that we never made?! I have been passed from pillar to post via web chat and text support and all I want to do is cancel an appointment! Spoken to 7 different people now!

[Jill Hepworth @Librarywitch]

@DeniseRobinson Well what else could you do?! 🤣

[Jill Hepworth @Librarywitch]

@DeniseRobinson Never heard of that before. And we've only lived here 54 years! 🤣🤣🤣

[Leeds Rhinos @leedsrhinos]

It is with deep sadness that the club can confirm that former player Rob Burrow CBE has passed away, aged 41.
More here https://t.co/Lp2EcIu7ws

[Jill Hepworth @Librarywitch]

@KateBarrettTBM Haha! Way more times than we should have! Happy days!

[Jill Hepworth @Librarywitch]

@SimonZonenblick 2 now!

[Jill Hepworth @Librarywitch]

@SimonZonenblick Yorkshire Dalesman magazine maybe? My mum gets that!

[Jill Hepworth @Librarywitch]

Do you remember when you joined X? I do! #MyXAnniversary

[Jill Hepworth @Librarywitch]

@FirstWestYorks Hi, what time does the last park and ride bus to Elland Road leave Boar Lane tonight please?

[Jill Hepworth @Librarywitch]

@SimonZonenblick Yay! Both of the films are lovely. You'll have to watch the second one now. Best thing Hugh Grant's ever done! I think a third film is due out at the end of the year too 🙂

[Jill Hepworth @Librarywitch]

Didn't get chance to make this @Nigella_Lawson cake at Christmas but finally made it last night. Definitely worth the wait and effort! The relief that it came out of the tin in one piece was immense! 😁 #cake #delicious

[Tracy Brabin, Mayor of West Yorkshire @MayorOfWY]

Today is a victory for rail passengers across the country.

I’m glad the government have listened to mayors and the public, calling a U-turn on plans to shut down ticket offices.

If we want our railways to be accessible and safe for everyone, station staff are essential.