TalkTalk

The electric green world of TalkTalk. If you’re a customer looking for help, please visit our app, or call.

[TalkTalk @TalkTalk]

Please note, from 30 June 2026, our customer service team will no longer respond to posts or messages here on X. To get the quickest and most effective help, TalkTalk customers should contact us via https://t.co/CkMY7zw1FG, the TalkTalk app, or by giving us a call.

[TalkTalk @TalkTalk]

@d7227610 Hi David, we understand why this report might be concerning. We’re continuously working to improve our service and support for our customers. We’re here to help if you have any issues or need support — just let us know.

-Mandisa

[TalkTalk @TalkTalk]

@ReviewShau42660 Hi Shaun, we completely understand your point — losing a contact channel can be frustrating. We’ve made changes to ensure our other support options like Live Chat and MyAccount can help more quickly and securely. We’re here if you need any support.

-Mandisa

[TalkTalk @TalkTalk]

Please be aware 🚨 that scam account @d_Talktalk_c is trying to reach out to our customers. Please do not pass any details to anyone other than @TalkTalk. We have reported the account and continue to report their posts. Thank you.

[TalkTalk @TalkTalk]

@Nelia23893053 Hi there, we appreciate you taking the time to clarify your experience, and we’re really sorry this has been your overall impression of our service. If there’s anything you’d like us to look into or support with, please feel free to DM us anytime.

-Mandisa

[TalkTalk @TalkTalk]

@Hax_75 Hi Hax I sincerely apologize for the experience you've had with us so far. This is certainly not the level of service we strive to provide to our customers.
I'd be happy to assist you and look into this matter further. Please send us a D ill look into this.
Thabile

[TalkTalk @TalkTalk]

@KieranKyze Hi there, @KieranKyze, I a sorry that you have encountered issues trying to get through to us. Kindly send us a DM so that we can help with this.

Elizabeth

[TalkTalk @TalkTalk]

Please note, from 30 June 2026, our customer service team will no longer respond to posts or messages here on X. To get the quickest and most effective help, TalkTalk customers should contact us via https://t.co/Jbr0bqogTr, the TalkTalk app, or by giving us a call.

[TalkTalk @TalkTalk]

@TallyWalshy Kindly respond to our DMs as we have been trying to discuss your issue, we are here to help.

-Wandile

[TalkTalk @TalkTalk]

@Nelia23893053 We truly appreciate the loyalty you have demonstrated during your time with TalkTalk, and it's disheartening to learn that we have let you down at such a crucial point in your journey with us.

Elizabeth

[TalkTalk @TalkTalk]

@Nelia23893053 We appreciate that this would have affected your ability to make an informed decision, and I'm sorry for the disappointment caused. The complaints team will investigate what happened and assess whether the service you received met the standards we expect from our agents.

[TalkTalk @TalkTalk]

@Nelia23893053 I'm sorry to hear that your experience with us led you to leave after being a long-standing customer. I completely understand your frustration, especially if you were promised details of an offer and never received the email.

Elizabeth

[TalkTalk @TalkTalk]

@OneillOrfhlaith Hello, Orfhlaith. I would love to do an investigation for your regarding this. Kindly send us a DM so we ca discuss further.

-Wandile

[TalkTalk @TalkTalk]

@ReviewShau42660 We’d genuinely be sorry to see you go, and we’d love the chance to help with anything you need before you make a final decision. Please do reach out to us directly so we can support you further.

-Sindy

[TalkTalk @TalkTalk]

@MelGardner33 Hi there, @MelGardner33, I am terribly sorry to hear that. This is not the kind of service we aim to provide to our customers. Kindly send over a DM so that we can help.

Elizabeth

[TalkTalk @TalkTalk]

@ReviewShau42660 Hi there, Shaun. We’re really sorry to hear how you feel about this we completely understand how important it is to have a support channel that’s easy to reach.

-Sindy

[TalkTalk @TalkTalk]

@difenris If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here for you.

-Sindy

[TalkTalk @TalkTalk]

@difenris We also appreciate you returning the old equipment and keeping hold of your proof of postage that’s perfect. If we need anything further, we’ll be sure to let you know, but everything sounds in order from your side.

-Sindy

[TalkTalk @TalkTalk]

@difenris Hi there, thanks so much for letting us know 😊 We’re really glad to hear your new router is up and running smoothly!

-Sindy

[TalkTalk @TalkTalk]

@Emma91808622713 Hello Emma, I apologize to hear that the network is down. Please send us a direct message so we can look into this for you.

Lungie