Elizabeth Prince

[Elizabeth Prince @Libuff]

@ArgosHelpers I keep getting the automated virtual assistant?

[Elizabeth Prince @Libuff]

@ArgosHelpers I collected+then returned an order at the same time today, I was told by the assistant I would get an email about the return but I haven’t had anything yet. Usually I get an email instantly saying they have received the return but still nothing. Can you please help?

[Elizabeth Prince @Libuff]

@ArgosHelpers Hi, I have just sent the information. Thank you

[Elizabeth Prince @Libuff]

@penaltyloop 🥇!!!

[Elizabeth Prince @Libuff]

@KMog86 @nikitabillett @RetroNewsNow Are you in the uk??

[Elizabeth Prince @Libuff]

@Syked_x @VueHelp That’s terrible! @vuecinemas @VueHelp

[Elizabeth Prince @Libuff]

@Libham @SkyHelpTeam I can’t find them either 😕

[Elizabeth Prince @Libuff]

@Georgeatasda I have sent a message via DM- I look forward to hearing from you!

[Elizabeth Prince @Libuff]

@Georgeatasda can you help please? My order was meant to be ready for collection on Wednesday and the tracking status is showing there might be a problem?

[Elizabeth Prince @Libuff]

@Georgeatasda Will do- thank you

[Elizabeth Prince @Libuff]

@Georgeatasda hi, I collected my order yesterday and one of the storage boxes is broken. The missing piece of plastic isn’t in the shipping box so it must have been damaged before it was packed.
Can you please help?

[Elizabeth Prince @Libuff]

@Fortnums how do I escalate a number of complaints please? We have tried WhatsApp, tried phoning and are getting no helpful information at all from anyone.

[Elizabeth Prince @Libuff]

@R22Victoria @Fortnums Same story over here- the customer service is terrible

[Elizabeth Prince @Libuff]

@ferrarif1boy @F1 @MBrundleF1 @simon_lazenbyF1 @SkySportsF1 I queued for 90 mins to find all gone, just not fair on the fans at all

[Elizabeth Prince @Libuff]

@Georgeatasda hi again, 24 hours later and still no refund or reply. Can you please help? Thank you

[Elizabeth Prince @Libuff]

@Georgeatasda hi, I dropped my return off on Thursday,when will I get my refund please?

[Elizabeth Prince @Libuff]

@marksandspencer I took my online order back for a refund on 27/9, my account said the refund was estimated by 4/10, but I’ve still not had an email saying it’s been processed etc. Can you please help? Thank you

[Elizabeth Prince @Libuff]

@marksandspencer Hi Emma, thank you!I have just sent a PM with the requested details.

[Elizabeth Prince @Libuff]

@marksandspencer I’m a bit confused, I had an email on Tuesday to say my return has reached the warehouse but when I track the refund status in my account it’s saying it’s delayed and it’s not yet at the warehouse? What is the correct status please?